- Contact Information
- Overview of Services
- Mission Statement
- Meet our Staff
- Certifications & Affiliations
- Academic Advisory Committee
- myUND Blackboard Login
- Blackboard Course Requests
- Blackboard Add User Form
- Blackboard Remove User Form
- Policies & Procedures
- Survey Results
- Blackboard Timeline
- Technical Requirements
- Volume I, Issue I, March 2013
- Volume I, Issue II, April 2013
- Volume I, Issue III, May 2013
- Volume II, Issue I, September 2013
- How to Order
- Terms and Conditions
- Home Use Software
- License Renewal Time Periods
- Requests to Become a Software Coordinator
- UND Software Store
- Forums and Seminars
- Special Events
- Teaching with Technology
- Weekly Tips for Faculty
- Additional Training Opportunities
UND Tech Support
8 am-10pm Monday-Thursday
8 am-4:30 pm Friday
9 am-4pm Saturday
Submit a ticket
The following basic requirements are recommended for UND courses.
- Active E-mail Account
- Admitted UND students are required to use their official UND student email
- Operating System
- Windows (XP, Vista, and 7)
- Macintosh (10.5 or Higher)
- Wireless and satellite connections should not be used when taking exams or quizzes on Blackboard.
- Wireless and satellite connections do not work with Live Web courses. If your class meets synchronously (live) using Adobe Connect, Wimba, or Blackboard Collaborate, please make arrangements to connect directly to the modem/router before participating in the live class. Wireless connections will not be supported and any exceptions must be approved by the instructor of the course.
- Minimum of DSL/Cable (512kbps) is recommended. To check your Internet connection speed, go here: http://speedtest.net
- For more information about UND Network Connections, please visit:
- Word Processing Software (recommend: Microsoft Word - available for purchase from the UND Bookstore, Microsoft.com, or accessible on Citrix)
- We currently recommend the 32-bit version of Microsoft Office (64-bit may be incompatable with some applications)
Free Software Downloads:
- Adobe Flash Player
- Adobe Acrobat Reader version 9 or newer
- Apple iTunes
- Apple QuickTime
- PDF Printer: doPDF Convert files into PDF (Adobe Portable Document Format)
- PowerPoint Viewer (If you do not have Microsoft PowerPoint.)
- Word Viewer (If you do not have Microsoft Word.)
- Real Video Player
- Java - Follow these steps to check your current version of Java and remove any previous versions. Note: These steps may differ slightly depending on your version of Windows.
- Go to www.java.com and click on "Free Java Download."
- Download the updated version of Java if needed. Once the new Java version is installed (if needed) proceed to the next step.
- Click the Start button and go to the Control Panel.
- Depending on your Windows version and setup, double click on "Add/Remove Programs" or "Programs and Features."
- Look for Java, J2se, Jre. Uninstall any previous versions by right clicking on the old version and selecting Uninstall.
- Additional information on Java can be found here:
Blackboard Supported Web Browsers and Operating Systems
Additional Tech Requirements for Online and Distance Education Courses
Live Web courses may have these additional requirements, please check with your instructor.
- USB/Firewire Web Camera
- USB Stereo Headset/Microphone (Volume control recommended; WebCam Mic NOT recommended.)
Program Specific Requirements
Some degree programs require additional or different technologies. If you are unsure, please contact your instructor or the program coordinator.
Instructional Design & Technology (IDT)
- Video Card (512MB of VRAM Radeon, Nvidia, or equivalent).
- Mac must have an Intel processor.
Distance Engineering Degree Program (DEDP)
- Scanner: used for scanning homework assignments
- In rare cases, an Intel-Based Mac may not be supported for viewing the recorded lectures. Contact technical support for more information.
If your course syllabus references a technology level, such as A, B, C, or D, please refer to your instructor or program coordinator for more information on the additional tech requirements for your course/program.