- Billing Information
- Drop/Withdrawal Policy
- Financial Obligation Agreement
- Flight Accounts
- Payment Options
- Refund Deadlines
- Tax Information
- Department Information
- Department Notifications
- Department Receipts
- Fall 2016 Course Fee Listing
- Summer 2017 Course Fee Listing
Refund Choice Card -
Frequently Asked Questions
What is the purpose of the BankMobile Vibe Account?
The BankMobile Vibe Account is used as a means to distribute excess financial aid and other refunds to students. The student must choose their preference for receiving their refunds. Students have a choice of one of the following:
BankMobile Vibe Account with BankMobile - Same business day deposit to a checking account, serviced by BankMobile, Inc. Money deposited to the account the same business day funds are released by UND to BankMobile. Please visit RefundSelection.com to learn more about the BankMobile Vibe Account.
ACH (direct deposit) - This preference transfers the refund to the student's existing bank account. This preference takes approximately 2-3 banking days to credit to the student's bank account.
How do I get my BankMobile Vibe Account?
New students at UND will be mailed their BankMobile Vibe Account to their Home address as listed in Campus Connection within 2 weeks of your enrollment for the first time at UND.
What happens to my refunds if I don’t select my refund preference?
It is recommended to select a refund preference to ensure the fastest delivery of your refund. If you choose to not select your refund preference and an excess financial aid refund or other refund is issued, you will receive an email notification that your refund is available. Within 21 days from the date of the email notification, a check would be issued by BankMobile and mailed to the address UND provided to Higher One. This is the address used at the time the BankMobile Vibe Account was issued to you. In addition to the 21 days, you will need to allow for mailing time. There is no cost to the student for the paper check, however remember faster refund choices are available to you, BankMobile Vibe Account with BankMobile and/or ACH (direct deposit) to any bank account you already use.
If you have not received a BankMobile Vibe Account within 2 weeks of enrolling in classes at UND for the first time, please contact the Student Account Services Office, as it may indicate an incorrect address on file.
What does activating the BankMobile Vibe Account mean?
The BankMobile Vibe Account is the “key” to selecting your refund preference on the BankMobile website, RefundSelection.com. The BankMobile Vibe Account number identifies the student in the BankMobile system. Entering the card number allows the student to complete their preference for receiving refunds. Students have the choice of having their refunds disbursed by ACH (direct deposit) to their existing bank account or to their BankMobile Vibe Account with BankMobile.
Is the BankMobile Vibe Account a credit card?
No it is not a credit card, the BankMobile Vibe Account may be used as a Debit MasterCard® if the student chooses the BankMobile Vibe Account with BankMobile as their refund preference. The BankMobile Vibe Account is required in order to select the student’s refund preference to obtain excess financial aid and other refunds from UND. During activation, the student must identify their preference for receiving their refunds. See FAQ #1 for available refund options.
Am I required to open a BankMobile Vibe Account with BankMobile?
No, you may continue to have your excess financial aid and other refunds transferred via ACH (direct deposit) to your existing bank account. However, in order for you to do so, you will need to use your BankMobile Vibe Account to indicate your refund preference on RefundSelection.com.
Are there any fees associated with the BankMobile Vibe Account?
If you select your refund preference to be ACH (direct deposit) to your existing bank account, there are no fees associated with your BankMobile Vibe Account.
If you select your refund preference as the BankMobile Vibe Account with BankMobile, there are generally no fees associated with the account. The BankMobile Vibe Account is designed to be free. BankMobile provides a link on the main page named, ‘How to use the BankMobile Vibe Account for free’, as well as a link to the ‘BankMobile Vibe Account Banking Fee Schedule’. However, BankMobile does have fees similar to those at other banking institutions for additional fee based services. Some include: fees associated with overdrafts, wires, and transactions at non-BankMobile ATM’s. Please Note: A complete disclosure of all fees associated with Higher One banking transactions is located at RefundSelection.com on the BankMovbile fee schedule.
Where are the BankMobile ATM's located and what are the hours of operation?
The BankMobile ATM’s are located in Wilkerson Hall, the Memorial Union, and the Wellness Center. The building hours of operation at each of these locations are:
Wilkerson Hall **This location is temporarily closed**
Sunday through Saturday, 8am to midnight
Fall / Spring Hours
24 hours a day / 7 days a week
Monday - Friday, 7am to 5:30pm
Saturday and Sunday, Closed
Monday - Thursday, 7am to midnight
Friday and Saturday, 7am to 9pm
Sunday, 11am to midnight
What are the advantages of having my refunds deposited directly to a BankMobile Vibe Accouunt with BankMobile?
Depositing your refund to a BankMobile Vibe Account with BankMobile is the quickest way to gain access to your money. To open a BankMobile Vibe Account, activate and choose same business day deposit to a BankMobile checking account. After your UND charges have been paid, excess financial aid or other refunds will be released by the University and directly deposited to your BankMobile Vibe Account.
The BankMobile Vibe Account is NOT A CREDIT CARD. It is a debit card. You may use the BankMobile Vibe Account to make purchases at all participating merchants that accept Debit MasterCard® including the bookstore on campus, access cash at an ATM, pay bills, and so much more.
Your family and friends can easily send you money online with the Send Money feature. There is a minimum transfer amount of $25 per transaction when family or friends send you money. If you choose to transfer money from one of your existing bank accounts to your BankMobile Vibe Account with BankMobile, there is a minimum transfer amount of $50 per transaction. You should review your existing bank's fee schedule to determine if your bank assesses fees for this type of transaction.
There is no charge to you for receiving your refund directly in your BankMobile Vibe Account and there is no monthly fee or minimum balance requirement.
Can I use my BankMobile Vibe Account to pay online via Campus Connection?
Yes. If you choose the BankMobile Vibe Account with BankMobile as your refund preference, you may make an online payment to your Campus Connection account using the BankMobile Vibe Account. We recommend using the E-Check method of payment using your BankMobile Vibe Account banking information. To obtain the banking information for your BankMobile Vibe Account:
- Obtain the bank routing and account number from your free online statement on the BankMobile Vibe Account website. If you are having difficulties finding this information, contact BankMobile Customer Service at 1-800-815-8274 for assistance.
- After obtaining your BankMobile Vibe Account bank routing and account number, log into Campus Connection and pay online for FREE using the E-check method of payment.
Your BankMobile Vibe Account may also be used as a Debit MasterCard®. If you make an online payment to your Campus Connection account using any debit card, you will be assessed the 2.75% convenience fee (not BankMobile specific). We recommend that you use the E-Check method of payment, mentioned above, to avoid these fees.
If I have decided not to select a refund preference and wait for a paper check, is it possible to request that Higher One discontinue contacting me by phone to remind me to select a refund preference?
Students can contact BankMobile Customer Service, 1-800-815-8274, to request that their phone number be removed. They can also contact UND Student Account Services for assistance in removing their phone number with BankMobile.
Students that have made a refund selection may also manually update their information or remove their phone number by logging in to the site RefundSelection.com.
Can I close my BankMobile Vibe Account with BankMobile?
Yes, you can close your BankMobile Vibe Account with BankMobile, but a zero balance is required. Accounts with negative or positive balances cannot be closed. For additional information on how to close your account and various methods for bringing your balance to zero, please refer to RefundSelection.com.
Is my U-card the same as my BankMobile Vibe Account?
No, your U-card is your official UND Identification card. The BankMobile Vibe Account is used for selecting your refund preference. You will need to maintain 2 different cards during your time at UND.
Is UND in compliance with FERPA regulations while transferring information to BankMobile?
Yes. The University must not release FERPA information without written consent by the student and the student may restrict directory information; however, there are exceptions to this rule. School officials who have a legitimate need to know need not seek consent. BankMobile is exempt from the written consent rule because it is a school official performing a business function on behalf of the University. In other words pursuant to FERPA, even if you block directory information, the University would be able to share information with BankMobile.
Who is BankMobile?
BankMobile is a financial services company dedicated to serving higher education institutions and their students, faculty, staff, and alumni. BankMobile believes in creating customized products to meet the needs of these customers. BankMobile is led by a group of executives who have many years of experience in banking, higher education, and technology. Learn more about BankMobile.