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Social Media Guidelines
UND Administrative Access: Why This Helps You
The UND Web Team must be given administrative access to your social media accounts. Granting UND administrative access to your social media accounts is purely a cautionary measure designed to add an extra layer of security for you as administrators, and to ensure continuity for your unit. Think of it as giving a spare house key to a family member in case of emergency.
Giving UND administrative access helps you to:
- Post when your administrator goes on vacation
- Recover your account in case of a forgotten password
- Restore access if an administrator leaves UND and forgets to pass along the login
- Lock down the account if an administrator's account is hacked
- Get technical assistance with your account
UND will not post anything to your social media account without your permission, with one exception: In the event of a crisis (such as a natural disaster or a campus security issue), UND reserves the right to disseminate warnings and safety information through every channel at its disposal.
- Your account's affiliation with UND must be clearly indicated. Use "UND" rather than spelling out University of North Dakota.
- Your account must use the UND flame logo (UND Athletics accounts excluded). View templates of correctly sized files at the Social Media Toolkit tab for options to download and use immediately.
- #UNDproud is the official hashtag for University of North Dakota.
- You must post on your accounts regularly. Dead accounts will be deleted. For tips on how often to post, what to post and when take a look at the social media best practice guide below.
- Although the UND Web Team will not police your social media account, you're expected to refrain from disparaging, harassing or disrespectful comments. Keep it polite.
- In the event of technical difficulty, the UND Web Team will do their best to assist you. Email socialmedia@UND.edu with any questions, or to register a new account.
Social Media Best Practices
These industry standards and practices will help you do the best job in managing and maintaining your social media accounts.
When using social media personally or professionally ...
- Think before you post. The Internet is forever. Congress began archiving ALL tweets in 2010.
- Write in a conversational tone. Social media is not a press release.
- Choose quality over quantity and be platform-specific. Curate what you share specifically to your social network and audience. You don't have to be on every platform; you need to choose one based on your audience and messaging and use it well.
- Contact us at socialmedia@UND.edu to discuss options for social media management and monitoring.
Algorithms show the newest content from the accounts your users engage with most.
Because social media algorithms are primarily based on engagement, the more frequently people like, share and click your posts, the more likely your posts will appear in their feed.
- Ask Questions
- Tag Users
- Ask People to Turn on Post Notifications
- Ask for Engagement
- Pay for Ads
Know the hot button issues for both your unit and for UND. Know who is tapped to offer official comments on those issues and be sure to clear statements you may want to make through them.
When in doubt:
- For your department or unit, contact the head of the unit or your dean’s office.
- For college or school questions, contact your respective communications department/person or your dean’s office.
- For general UND issues, contact Brandon Beyer, Presidential Fellow for University Relations at 701.777.6746.
There are special rules from the NCAA concerning both current and prospective UND athletes. With regards to any use of UND athletes, names and likeness, please first check with UND’s NCAA compliance officer:Kara Helmig, Assistant Athletic Director, Compliance, 701.777.5585.
Popular Social Media Sites
Try for at least 5 posts per week.
Content is King
Good content is:
- Strategically timed
- Concise and to the point in a friendly, conversational tone
- Supported by photos, videos or links when appropriate and available
- Original and relevant to your department or brand
Planning your content:
- Create a content calendar to plan messaging in advance. Most social media management software has a built-in content calendar.
- Ask questions or prompt conversations with your audience.
- Designate specific content creators in your department.
Facebook Page vs. Facebook Group
Facebook Pages are what you're probably most familiar with for a company or business. Pages operate similarly to personal profiles and accessible by the public at all times.
As you may have noticed from personal use of Facebook, not every post published by a Page will show up in people's news feeds, due to the algorithm.
Facebook Groups can be attached to a Facebook Page, and it is recommended that all UND-affiliated Facebook Groups be linked to a relevant UND-affiliated Page. The administrators can set up the group to have open membership, membership upon approval, or membership by invitation only. Once someone becomes a member of that group, they can start posting to the group.
Facebook Groups are maintained by the group members. The creator of the group will have administrative privileges to add other members of the group as administrators. The administrators can set up the group to have open membership, membership upon approval, or membership by invitation only.
Once someone becomes a member of that group, they can start posting to the group. Members will receive a notification every time another member posts in the group unless they modify their notification settings. The group administrators' role is to moderate the members' posts and to enforce rules as needed.
Facebook groups are meant for niche audiences smaller groups or when you would like to provide a forum for your community to connect.
Which is right for you?
Whether to start a Facebook Page or a Facebook Group depends on what you're trying to achieve.
- Do you want to use Facebook to make updates and announcements about your organization?
- Do you want to primarily produce your own content and post updates?
- Do you want to establish an official, public presence for your organization?
If so, you may want to start a Facebook Page.
- Do you have a community who is looking for a place to connect with each other and have discussions?
- Do you want your Facebook to be mostly populated by member content?
- Do you want to increase the likelihood that your audience will be notified of your content?
If so, you may want to start a Facebook Group.
Pick Your Name Carefully
Use "UND" instead of "University of North Dakota" as part of your name. Make sure to pay attention to the naming of your page or group — names for pages cannot be changed easily once you reach more than 200 likes.
Register Your Page
For any new Facebook Pages or Groups needed for official UND purposes, submit a request to socialmedia@UND.edu. Don’t forget to add the UND Web Team as an administrator on your page by sending an administrator invitation to socialmedia@UND.edu.
Post a comments policy for your Fan Page. This can be done by adding a tab via a third party app such as TabFoundry. See UND’s Facebook Comments Policy for an example to copy and edit as needed. Need help? Contact us at socialmedia@UND.edu.
Profile and Cover Images
Profile pictures should include the UND flame logo.
Your Page's profile picture:
- Displays at 160x160 pixels on your Page on computers, 128x128 pixels on smartphones, 36x36 pixels on most feature phones and will appear throughout Facebook at 32 pixels x 32 pixels
- Will be cropped to fit a square
Cover images do not need to include the UND flame logo. If you are using text as part of your cover image, please take into consideration that portions of your image will be covered by the profile image when viewed on mobile devices.
Your Page's cover photo:
- Displays at 828 pixels wide by 315 pixels tall on your Page on computers and 640 pixels wide by 360 pixels tall on smartphones
- Doesn't display on feature phones
- Must be at least 399 pixels wide and 150 pixels tall
- For best results, upload an RGB file less than 100 KB
Your Page's cover video:
- You can now upload video as your cover on Facebook
- Videos can be 20-90 seconds and will loop on your Page
- Videos should be at least 820 pixels x 312 pixels
- Cover videos should avoid interviews
For profile pictures and cover photos with the UND logo or text, you may get a better result by using a PNG file.
Try for at least 10 tweets per week.
Choosing a Handle
Keep it short, unique and meaningful. Include UND in the handle for an official UND-affiliated account.
If you have a personal Twitter account that you use mainly as a UND persona, include “UND” in your Twitter handle. In this case, it is important to clearly disclose your relationship to UND in your bio.
Bios should reflect what people can expect from the account. For example:
From @UofNorthDakota's Twitter account
The official Twitter account for UND, featuring updates, news and conversation about North Dakota's Flagship University. We are Leaders in Action. #UNDproud
From @UNDfootball's Twitter accont
News, in-game scores, notes and other official information from the University of North Dakota football team.
If your College, Department or Program has a specific hashtag, it's a good idea to identify it in your bio.
Profile images must be 400×400 pixels in size with a maximum file size of 10 MB. Please include the UND flame logo in your design.
Header images should be 1500×500 pixels.
Keep your tweets short and whenever possible add a photo or video. Tweets with media attached are shown to have double to triple the engagement rate over tweets that are text only.
Proofread your tweet before sending, even if you are retweeting.
Tips for Shortening Tweets
- Use “&” instead of “and.”
- Condense dates and times and drop any punctuation not needed for context/understanding: “February 9th” becomes “Feb 9”
- Reword with shorter words or abbreviations. Can you drop some text and link out for the details?
- Use Twitter handles to reference other entities. For example, “UND School of Law” would be “@UNDlawschool.” This also adds value to your tweet by giving exposure to the Law School’s Twitter handle and shows up in the Law School’s Twitter account as a mention.
- Use commonly understood, shorter names rather than the full formal name if no Twitter handle is available. For example, use “UND Med School” instead of “UND School of Medicine & Health Sciences.”
- Use a URL shortener for links, such as bit.ly
Unique photo and/or video content is a must if you have Instagram. Your Instagram account should not be used as a bulletin board with poster announcements, events, etc. For example:
When you post, use features like location tagging and hashtags to increase engagement. Tagging your location on posts adds them to the location's feed, boosting discovery and reach. Tagging other accounts on your posts will add your photo to the tagged section of their profile.
Instagram Stories allow users to post ephemeral photo and video content that disappears after 24 hours. The temporary nature of Instagram Stories encourages users to post content as it's captured, rather than the traditionally curated content sometimes posted.
Stories are a great option for behind-the-scenes content or coverage.
Stories should be shot vertical and will display full screen at 1,125 pixels x 750 pixels. It's best to post your story within a small timeframe so viewers can consume it in its entirety rather than in bits and pieces throughout the day.
To keep viewers engaged, post a variety of content from photos to boomerangs and add personality with text and stickers.
How to make an Instagram Story:
- Tap on your profile photo in the upper left corner of the Instagram homepage to access the camera.
- On the camera screen, there are five capturing modes to choose from:
- Live — Broadcast live video to your followers.
- Normal — Tap the 'record' button to take a photo or hold it down to take a video for up to 15 seconds.
- Boomerang — Record a burst of photos that loop forward and backward (similar to a GIF).
- Rewind — Record video that will play in reverse.
- Hands-free — Record a video without holding down the record button.
To post content from your Camera Roll, swipe down on the camera screen. Only content saved to your Camera Roll in the past 24 hours can be selected. You can screenshot older content to get around this restriction.
Enhance your post by using the additional features on Instagram Stories:
- Links — O nly verified users are able to add links to their posts. Viewers can swipe up or tap "see more" to visit these links without leaving Instagram. It is not currently possible to request verification from Instagram.
- Filters — Swipe left or right to cycle through available filters.
- Stickers — Tap the sticky note in the upper right corner of your screen to add stickers.
- Text — Tap anywhere or tap "Aa" in the upper right corner of your screen to add text. You can tag other accounts in your story by typing "@" before their Instagram handle. Viewers will then be able to click on the tagged profile from your Story.
- Drawing — Tap the marker in the upper right corner to draw
To remove elements of your post, tap and drag them to the trashcan icon at the bottom of the screen. To delete your entire post, tap the "X" in the upper left corner. To post to your Story, tap the "+" button in the lower left corner.
Open your story and swipe up on the screen to see how many people have viewed each frame of your story.
To save your entire Instagram Story to your Camera, open it and tap the arrow in the upper right corner.
If you have your own channel, try for at least 3 videos per month.
Keep it short! People lose focus fast. Stick to videos of one minute or less, unless you are posting some kind of instructional video.
Make sure you have good sound and good lighting. Avoid "talking heads" where the entire video consists of one person speaking to the camera.
Profile pictures should be 88×88 pixels. Please include the UND Flame Logo when appropriate.
If your unit has a standalone brand image, this can be used instead.
Page titles should start with UND, followed by your department/unit title.
Want to broadcast video on UND's YouTube.com channel? Contact marketing@UND.edu for more information.
The UND Web Team advises against creating a Snapchat account for your individual department or unit. If you'd like to discuss taking over the University's official Snapchar account for a period of time, contact us at socialmedia@UND.edu.
Custom Snapchat filters are used on campus for various events. If you'd like to request a filter, please contact us at socialmedia@UND.edu.
Try for at least 2 posts per week.
Use WordPress for your platform. Set up a new WordPress blog or request access to a blog by submitting a support ticket through UND Web Support.