- Copier Management Program Moving a Copier Service Calls/Copier Training Copier Paper Copier Supplies Satellite Copier Reports
Service Calls/Copier Training
UND Duplicating Service, the department in charge of all campus copiers, has provided the following information as a reminder for the process to be used if you need to make a service call for your copy machine:
Call Sherry at 7-3736 or email Sherry.Metzger@und.edu at Duplicating Services to inform that you need a service call on your copier. Please provide the following information when calling in a copier. If no one is available, someone in the office will check voice mail and call in a service call.
- UND minor equipment tag number
- ID or serial number on copier (if applicable)
- Make/model of copier
- Department name
- Contact person and phone number
- Location and room number of copier
- Detail of the service call
Call or email the vendor. The vendor and I.D. or serial number of the copier should be located on the front of your machine. You will be asked for your I.D. or serial number and to describe the problems you are experiencing with your copier. If you call in your service order this way, you must then send Sherry an email (email@example.com) with details on your service call.
If you want to be set up for online services with the vendors please call Sherry at 7-3736 or email Sherry.Metzger@und.edu for this service.
Many routine problems, paper jams, etc. may be resolved by office staff. The vendors provide on-going operator instruction as a condition of their agreement with the university. If you have new staff, or any staff members who would like a refresher training on your copier's operations, please contact Sherry at 777.3736 or email firstname.lastname@example.org.