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Frequently Asked Questions (FAQs)
Construction, Maintenance and Repairs
Q: What is Facilities Management responsible for?
A: The management and oversight of all construction, maintenance, repairs, renovations, alterations and demolition of State owned, leased or managed properties, utilities and land improvements assigned to UND.
Q: What are routine repairs or maintenance?
A: It is the repair of existing building components and items that are not inventoried to a specific department. These items can be called into the operations center 24 hours a day seven days a week at 701-777-2591. It is important that the caller provide as much information as possible to understand what is being requested to ensure the appropriate trade is sent to fix the item being reported.
Q: What is an emergency repair?
A: Emergency repairs pose an immediate risk to health, property or environment and require immediate response. Such items could be a pipe that ruptured, plugged toilet that is over flowing, a person stuck in an elevator. These calls also go to the Operations Center at 701-777-2591.
Q: What is a service?
A: This request for work does not involve general maintenance of a building. This work aids a customer and is subject to a charge and will require a departmental fund number. Examples of this are to have departmental furniture moved or to have departmental equipment repaired. To submit a request for a service call 701-777-2591.
Q: How do you request other type of work or services?
A: All requests for work involving renovations, alterations, construction or demolition are to be submitted to Facilities Management through a Project Request form.
Q: What is a Project Request form?
A: This is the form used to track what is requested (scope of work), the funding to be used, location of work, justification of requested work and the initial authorization signature to move forward. This form is required for any alteration, renovation, demolition or construction required including the building of a new building.
Q: Is there a cost for an estimate?
A: Yes. We have two types of estimates that can be provided. A Budgetary Estimate (aka: Opinion of Probable Costs) is based on previous projects of the same nature. It utilizes averaged square footage costs to arrive at a range in value to prepare a budget. This type of estimate usually takes a minimum of time to prepare. A second type of estimate is the Detailed Estimate/Design and requires drawing and details of the project to arrive at a detailed estimated cost and is often required for the bidding process and for the trades/contractors to accomplish the work. The effort required to prepare this type of estimate/design varies by the complexity of the scope of work.
The reason for the cost of the estimates are because the design staff are in a cost center and required to charge out their time for each hour they work.
Q: Is all the work to be completed by Facilities Management in-house staff?
A: No. The project work itself is done utilizing in-house staff, outside contractors, or a combination of both dependent on costs, work load, availability of contractors and schedules.
Q: Does the work require utilizing Architects and Engineers?
A: If the project cost is to be less than $100,000 in total in-house design staff, architects / engineers or a combination of both will be used if needed. If the project cost is to exceed $100,000 in total then the use of architects / engineers are required by state statute.
Q: When is the trash emptied in my office?
A: Once a week when the office cleaned.
Q: My light is burned out in my office, who do I contact?
A: You can contact the building services supervisor for your building.
Facilities Central Warehouse
Q: Where has my package been delivered to?
A: If you have a package that is less than 70 pounds or have fewer than 11 packages at one time, it most likely has been delivered to Campus Postal Services (CPS). To contact them please call 701-777-2279 or for more information refer to the Campus Postal website.
Q: How do I know which room use code to use on my Space Inventory list?
A: Use your best judgment on the code that best fits the intended room use. If you are still uncertain simply contact the Facilities Management Space Information Manager at 701-777-2895 for assistance.
Q: How do I fill out the Space Change or Move Form if we are not actually moving from or to a space but only changing the room use or department assignment/occupant?
A: First you need to fill out the Existing Space section of the form with all the current information on the room. Then fill out the New Space section with what is changing (ie: room use or department assignment/occupant).
Q: What is the Vacant Room Use section used for on the Space Change or Move Form?
A: This is to show that the departmental space is no longer being used and is being turned over to Facilities Management for evaluation and redistribution.
Q: Who needs to sign on the Space Change or Move Form?
A: If the space being affected is already assigned to and will remain within the requesting departments’ College or Administrative Division the appropriate Dean or Department Head must sign the form. If the space being affected is assigned to another Academic College or Administrative Division other than the requesting departments’ the requesting and granting Vice Presidents must also sign.
Q: My Dean/Department Head is not available to sign the Space Change or Move Form, is it needed?
A: Yes, unless you are that persons’ authorized signature designate.
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