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Meet Our Staff

Matt Lukach Student Account Relations Manager	Manage areas within the Student Relations area, including customer service, communication to students, and collections. E-mail Matt: matthew.lukach@UND.edu or call #701-777-3092
Kathy Freeman Lead Student Account Representative	Student M-Z account questions; collections and arrangements; tuition appeals; collection agency payment processing and contact. E-mail Kathy: kathy.freeman@UND.edu or call #701-777-3087
Shannon Medina Student Account Representative	Student A-L account questions; collections and arrangements; ND Residency. E-mail Shannon: shannon.medina@UND.edu or call #701-777-4926
Naomi Hansen Student Communications Specialist	Customer service to student's via email, telephone, Facebook, and live chat; send mass Email communications; Perkins and Nursing processing, transcript requests, and imaging. E-mail Naomi: naomi.hansen@UND.edu or call #701-777-2367
Lori Morken Administrative Assistant	Office receptionist; administrative support; return mail address verifications/changes; FERPA; Med Loan MPN; Minnesota Reciprocity. E-mail Lori: lori.morken@UND.edu or call #701-777-5673
Sandi Brelie Lead Student Account Assistant	Assist students with questions and payments in person and on the telephone; process student payments and departmental deposits; merchant fee allocation to departments. Provide customer service for the UND Pride Card. E-mail Sandi: sandra.brelie@UND.edu or call #701-777-3080
Joanne Durkin Student Account Assistant	Assist students with questions and payments in person and on the telephone; process student payments and departmental deposits. Provide customer service for the UND Pride Card. E-mail Joanne: joanne.durkin@UND.edu or call #701-777-2288
Mary Hjelden Student Account Assistant	Assist students with questions and payments in person and on the telephone; process student payments and departmental deposits. Provide customer service for the UND Pride Card. E-mail Mary: mary.hjelden@UND.edu or call #701-777-5672
Marjorie Evers Student Service Representative	Assist students with questions and payments in person and on the telephone; process student payments and departmental deposits; merchant fee allocation to departments; sell temporary parking permits; exchange parking permits. Provide customer service for all aspects of Parking Services and Student Account Services. E-mail Marjorie: marjorie.evers@UND.edu or call #707-777-0839

Chelsea Larson, CPA Student Account Operations Manager	Manage Student Account Operations area including system setup; directly manage payment plans (TuitionPay) and International Health Insurance. E-mail Chelsea: chelsea.larson@UND.edu or call #701-777-3084
Heidi Smart Student Account Specialist	Third party and waivers, tuition, program fee and course setup, account adjustments, and collaborative. E-mail Heidi: heidi.smart@UND.edu or call #701-777-4701
Mary Anderson Student Account Specialist	Third party and waivers, billing statements, account adjustments, ACH returns, and check replacement. E-mail Mary: mary.anderson@UND.edu or call #701-777-2290
Melissa Dietrich Account Technician	Post A/R charges; student refunds; credits; process direct deposit; TouchNet ACH returns or errors; NSF checks. E-mail Melissa: melissa.dietrich@UND.edu or call #701-777-3097

Kathie Howes Accountant	Banking transfers and wires; reconciliation of bank accounts and transactions to the general ledger. E-mail Kathie: kathleen.howes@UND.edu or call #701-777-2915
Emily Goodoien Accountant	Reconciliation of student finance transactions to the general ledger and reconciliation of TouchNet and Marketplace transactions. E-mail Emily: emily.goodoien@UND.edu or call #701-777-2967
Lisa Heher Assistant Controller	Oversee Student Account Services area; coordinating functions of the operations and relations areas in conjunction with the reconciliation of all modules to the general ledger; investments; preparation of financial statements. E-mail Lisa: lisa.heher@UND.edu or call #701-777-4131

Last Modified 5/15/13