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Frequently Asked Questions/Help
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Policies
Residency
Student Financial Aid Student Forms Tuition & Fees
Waivers
Billing Information Campus Connection Calendar Contact Us Departmental Info
Flight Account
Frequently Asked Questions/Help
International Students Loan Counseling Payment Info
Policies
Residency
Student Financial Aid Student Forms Tuition & Fees
- 2011-2012 Academic Year
- 2012-2013 Academic Year
- Summer 2012 Part-Term Course Refund Deadlines
- Military Tuition & Fees
Waivers
Meet Our Staff
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Matt Lukach
Student Account Relations Manager |
Manage areas within the Student Relations area, including customer service, communication to students, and collections. E-mail Matt: matthew.lukach@und.edu or call #701-777-3092 |
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Kathy Freeman
Lead Student Account Representative |
Student M-Z account questions; collections and arrangements; tuition appeals; collection agency payment processing and contact. E-mail Kathy: kathy.freeman@und.edu or call #701-777-3087 |
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Shannon Medina
Student Account Representative |
Student A-L account questions; collections and arrangements; ND Residency. E-mail Shannon: shannon.medina@und.edu or call #701-777-4926 |
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Naomi Hansen
Student Communications Specialist |
Customer service to student's via email, telephone, Facebook, and live chat; send mass Email communications; Perkins and Nursing processing, transcript requests, and imaging. E-mail Naomi: naomi.hansen@und.edu or call #701-777-2367 |
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Lori Morken
Administrative Assistant |
Office receptionist; administrative support; return mail address verifications/changes; FERPA; Med Loan MPN; Minnesota Reciprocity. E-mail Lori: lori.morken@und.edu or call #701-777-5673 |
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Sandi Brelie
Lead Student Account Assistant |
Assist students with questions and payments in person and on the telephone; process student payments and departmental deposits; merchant fee allocation to departments. Provide customer service for the UND Pride Card. E-mail Sandi: sandra.brelie@und.edu or call #701-777-3080 |
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Joanne Durkin
Student Account Assistant |
Assist students with questions and payments in person and on the telephone; process student payments and departmental deposits. Provide customer service for the UND Pride Card. E-mail Joanne: joanne.durkin@und.edu or call #701-777-2288 |
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Mary Hjelden
Student Account Assistant |
Assist students with questions and payments in person and on the telephone; process student payments and departmental deposits. Provide customer service for the UND Pride Card. E-mail Mary: mary.hjelden@und.edu or call #701-777-5672 |
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Chelsea Larson, CPA
Student Account Operations Manager |
Manage Student Account Operations area including system setup; directly manage payment plans (TuitionPay) and International Health Insurance. E-mail Chelsea: chelsea.larson@und.edu or call #701-777-3084 |
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Heidi Smart
Student Account Specialist |
Third party and waivers, tuition, program fee and course setup, account adjustments, and collaborative. E-mail Heidi: heidi.smart@und.edu or call #701-777-4701 |
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Mary Anderson
Student Account Specialist |
Third party and waivers, billing statements, account adjustments, ACH returns, and check replacement. E-mail Mary: mary.anderson@und.edu or call #701-777-2290 |
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Melissa Dietrich
Account Technician |
Post A/R charges; student refunds; credits; process direct deposit; TouchNet ACH returns or errors; NSF checks. E-mail Melissa: melissa.dietrich@und.edu or call #701-777-3097 |
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Kathie Howes
Accountant |
Banking transfers and wires; reconciliation of bank accounts and transactions to the general ledger. E-mail Kathie: kathleen.howes@und.edu or call #701-777-2915 |
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Emily Goodoien
Accountant |
Reconciliation of student finance transactions to the general ledger and reconciliation of TouchNet and Marketplace transactions. E-mail Emily: emily.goodoien@und.edu or call #701-777-2967 |
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Lisa Heher
Assistant Controller |
Oversee Student Account Services area; coordinating functions of the operations and relations areas in conjunction with the reconciliation of all modules to the general ledger; investments; preparation of financial statements. E-mail Lisa: lisa.heher@und.edu or call #701-777-4131 |