Frequently Asked Questions
What services are provided at Student Health Services?
Staffed by highly qualified, board certified, medical professionals, Student Health Services is a full service medical clinic providing acute, chronic, and preventive care. Students are our specialty.
- General Medical Care & Preventive Health Care
- Psychiatric Services/Mental Health
- Physicals include: Federal Aviation Administration (FAA), U.S. Navy Officer Physicals, and Sports Physicals
- Women's Health Care
- Family Planning/Birth Control/Nexplanon Insertion & Mirena Insertion
- Men's Health Care
- STD Screening
- HIV Testing and Counseling
- Foreign Travel Consults
- Allergy Shots
- Acne & Wart Treatment
- Minor Surgical Procedures
See Billing and Insurance page for information regarding charges for services.
Where are you located and what are the hours?
Behind the Memorial Union in McCannel Hall, 1st floor.
Look for the green awning.
UND Student Health Services
2891 2nd Ave N Stop 9038
Grand Forks, ND 58202-9038
Monday-Friday 8:00 a.m. - 4:30 p.m.
Closed on Weekends and State-Observed Holidays
Do I need to make an appointment to be seen at Student Health Services?
You can make an appointment by calling 701-777-2605 or 701.777.4500. Some appointments can be scheduled online through our Patient Portal. We encourage you to make an appointment for all services; however, we do our best to work in students who have an urgent medical situation.
* Please call in advance if you need to cancel or reschedule your appointment. If you miss a scheduled appointment with a provider without notification, you will be charged a $25 No-show fee.
Does SHS have a secure Patient Portal?
Yes, myhealth.und.edu portal
- Schedule some of your appointments online
- Access your health information and immunization records 24/7
- Get secure notifications of your test results and treatment guidelines
- Receive appointment reminders, upload records, complete forms, view billing statements and more
Is Student Health able to accommodate special needs?
Yes, we are able to provide English language translation services and we work with our patients to accommodate other needs they may have such as limited mobility, hearing and/or visual impairment. *Please make needs known when making your appointment.
How much does it cost to be seen at Student Health Services?
Eligibility: Students who have paid the University Health fees are eligible to utilize Student Health Services (SHS). Students must present a valid student ID at each visit. Spouses of enrolled students may use the SHS; please contact the office for current fee schedule. Charges are incurred for provider office visits, medications, lab work, x-rays, special examinations, immunizations, allergy injections, ear wash, wart treatment, and procedures but the cost is generally substantially less than you would pay elsewhere. If you have health insurance, it usually covers some of these charges. Students should contact their insurance carrier prior to visits to assure that SHS is considered "In Network" while they are attending UND.
Effective July 1, 2016, SHS will be charging for provider office visits
All charges will be submitted to insurance. Your financial obligation will be determined by your individual insurance plan.
What if I don’t have a copy of my insurance card for my appointment?
You will need to provide your insurance card to SHS on the day of your appointment. Questions about insurance or how to submit your insurance card? Call 701-777-3868.
What if I don’t want to file insurance for my visit?
You may complete the Request “Do Not File Insurance for Today’s Visit” form at the time of your medical visit and all the charges from that visit will be withheld from being sent to insurance. The charges will be submitted to your Campus Connection account if not paid the day of service.
How do I pay for services at Student Health Services?
All charges are billed through Student Account Services and identified on your student account as a "Student Health Service" charge. Insurance claims will be filed for those individuals providing health insurance information at their visit(s). Pharmacy claims will also be filed for participating insurance plans. Any balance remaining after insurance payment is the responsibility of the student.
The Pharmacy offers several options for payment including cash payments, checks, use of passport cards, credit cards or billing to your University account. The Pharmacy participates in many insurance plans which will be billed on-line. If the pharmacy does not participate in your plan, you will be provided with a statement that you can submit to your insurance company for the reimbursement.
Can my spouse and child(ren) be treated at Student Health Services?
Spouses of enrolled students may use Student Health Services and will be charged an office visit. Other charges may be incurred as a result of labs, x-rays, medications, etc. Dependent children of UND students can be seen at local clinics for their health care needs. Prescriptions for spouses and dependent children may be filled at the Student Health Services pharmacy. *A valid student ID is required for all services.
Is Student Health Services a real clinic?
Yes, Student Health Services is an accredited full service medical clinic, with a pharmacy, lab, and radiology department. You can obtain treatment for most medical conditions right here on campus. Students who need specialized care will be referred to community providers. Student Health Services has licensed physicians, family nurse practitioners, and physician assistants.
What types of health problems can be treated at Student Health Services?
We treat all general medical conditions, just like any other medical clinic. We specialize in caring for college students. If you need specialized care, we will make a referral to a community provider.
Do you have "real" doctors, nurse practitioners, and physician assistants?
Yes, Student Health Services has licensed physicians, family nurse practitioners, and physician assistants. See for yourself.
Can I choose which provider I wish to see?
Yes, many of our patients have a provider they prefer for a variety of reasons. Some women may prefer to see a female provider and some men may prefer to see a male. Some students may wish to be seen by a physician and others prefer our family nurse practitioners or physician assistants. The choice is yours!
Can I use the Student Health pharmacy, lab, and x-ray, even if I did not see your providers and I have a prescription or doctor's order from an outside provider/clinic?
Yes, we will work with your regular provider to help you with convenient on-campus services and they may be less expensive.
I need a shot to update my immunizations. Can you give them to me?
Yes! Many students come to Student Health Services for shots including MMR's (measles, mumps, and rubella), tetanus, Hepatitis B, meningitis,travel shots, and others.
Do you provide women's health care services?
Yes, female nurse practitioners, physician assistants, and physicians provide a variety of women's health care services including pap smears, breast exams, treatment for yeast infections, screenings and treatment for sexually transmitted infections, and as well as a variety of other personalized health and wellness services.
Birth Control: In addition, a full array of contraceptive options are available at Student Health Services, and we will help you explore what birth control method will best meet your needs. Free condoms are available in the Pharmacy, in the exam rooms, and at the Health & Wellness Resource Office in the Memorial Union.
Do you offer men's health care?
Yes, we offer a variety of men's health care services including physicals, testicular and prostate exams, screenings and treatment for sexually transmitted infections, advice on body building drugs, and a variety of other personalized health and wellness services.
Can I be tested for STDs (Sexually Transmitted Disease or Infection)?
Yes, we offer testing for a variety of sexually transmitted diseases and infections.
Do you offer birth control services?
Yes, We provide a full array of contraceptive options and we will help you explore what birth control method will best meet your needs. Free condoms are available in the Pharmacy, in the exam rooms, and at theHealth & Wellness Resource Office in the Memorial Union.
Do I have to have health insurance to be seen at Student Health Services?
No, however, the Affordable Care Act requires that you carry insurance and health insurance coverage can help protect you against medical bills in the event of a serious illness. Most students with medical insurance are covered through their parent's medical coverage or a student policy. Many students are eligible to stay on their family health insurance program. Consult your insurance provider to determine if this option is available to you. Due to new insurance laws, most young adults can stay on their parent's family plan until they turn 26. Student Health Services will submit charges to your insurance provider or help you submit charges on your own, depending on your provider, to minimize your out-of-pocket costs.
Please validate with your insurance carrier if UND Student Health Services is considered to be an "in-network", participating provider. Some plans allow you to ask for an "out-of-area" network waiver form, which will reduce your out-of-pocket costs. The phone number to call and inquire is typically located on the back of your insurance card.
Students also have the option of subscribing to the Student Health Insurance Policy (United Healthcare Student Resources) available through the ND University System (NDUS). Visit UND.edu/student-health/ndushealthcare for more information.
Domestic students who are looking for other insurance options can access affordable health care insurance through MHEC and IX Solutions. Visit und.edu/health-wellness/student-health/visiting-the-clinic/billing-and-insurance.cfm.
Will my health information remain confidential?
Yes! All information in your record is confidential. Access to information contained in your file is limited to you (the patient) and Student Health Services personnel, unless you give written permission to release it, except by court order or when there is imminent risk of harm to self or others. All employees sign a confidentiality pledge.
What do I need to bring for my appointment?
- Student ID
- Medical insurance card
- Medications, to include:
What are my parking options?
If you have a 2015-2016 UND Parking Permit:
- Enter the UND Parking Ramp on 2nd Avenue North.
- Swipe your parking permit to enter the ramp.
If your permit group allows you to enter the ramp, proceed to park. (Reminder: Park on levels 4 or 5 as levels 1-3 are for reserved ramp permit holders only).
- Swipe your permit to exit the ramp.
- If your permit does not allow you to enter due to time of day/space restrictions, pull a ticket and proceed to park on levels 4 & 5 only.
- Bring the ticket with you to your appointment at Student Health Services. They will verify you own a parking permit and have a current appointment and then validate your ramp ticket. Once validated, you must exit the ramp within 15 minutes to avoid additional parking fees.
- As you exit, enter your validated ramp ticket into the card reader and exit free of charge.
- *Parking issues must be addressed with UND Parking and Transportation Services.
- If your permit group allows you to enter the ramp, proceed to park. (Reminder: Park on levels 4 or 5 as levels 1-3 are for reserved ramp permit holders only).
If you do NOT own a 2015-2016 UND Parking Permit:
- Enter the UND Parking Ramp on 2nd Avenue North.
- Pull a ticket and proceed to park on Levels 4 & 5.
- The cost to park is $1.50 for the first hour and $1.00 for each additional hour, not to exceed $7.00 for the day. If you choose not to park in the ramp, you have 15 minutes to exit free of charge.
- Your ramp ticket will NOT be validated by Student Health Services as you do not own a current parking permit.
- Exit the ramp in the exit lane by inserting your ticket into the card reader and submitting credit/debit card as payment. If you only have cash, there is a Pay Station in the stairwell of the 1st level lobby.