- Making an Appointment
- About your Appointment
- Billing and Insurance
- Your Rights and Privacy
- General Care
- International Students
- Flight Physicals
- STD Testing
- Mental Health
Frequently Asked Questions
What services are provided at Student Health Services?
Staffed by highly qualified, board certified, medical professionals, Student Health Services is a full service medical clinic providing acute, chronic, and preventive care. Students are our specialty.
- General Medical Care & Preventive Health Care
- Psychiatric Services/Mental Health
- Physicals include: Federal Aviation Administration (FAA), U.S. Navy Officer Physicals, and Sports Physicals
- Women's Health Care
- Family Planning/Birth Control/Nexplanon Insertion
- Men's Health Care
- STD Screening
- Free HIV Testing and Counseling
- Foreign Travel Consults
- Allergy Shots
- Acne & Wart Treatment
- Minor Surgical Procedures
Free Office visits for sickness and injury. See Billing and Insurance page for more information regarding charges for other services.
Where are you located and what are the hours?
Behind the Memorial Union in McCannel Hall, 1st floor.
Look for green awning.
UND Student Health Services
2891 2nd Ave N Stop 9038
Grand Forks, ND 58202-9038
Monday-Friday from 8:00 AM - 4:30 PM (Fall & Spring Academic Term)
Tuesday from 8:00 AM - 6:00 PM (Fall & Spring Academic Term)
Monday-Friday from 8:00 AM - 4:30 PM (Summer Academic Term)
Closed on Weekends and State-Observed Holidays
Do I need to make an appointment to be seen at Student Health Services?
You can make an appointment by calling 701-777-2605 or 701.777.4500. We encourage you to make an appointment for all services; however, we do our best to work in students who have an urgent medical situation.
* Please call in advance if you need to cancel or reschedule your appointment. No shows take valuable time/appointment slots away from other students.
Does SHS have a secure Patient Portal?
Yes, once you become a UND student you can access at myhealth.und.edu. The Patient Portal allows you to schedule some of your appointments online and gives you 24/7 access to your health information, record of immunizations received at SHS, and secure messaging from your provider.
Is Student Health able to accommodate special needs?
Yes, we are able to provide English language translation services and we work with our patients to accommodate other needs they may have such as limited mobility, hearing and/or visual impairment. *Please make needs known when making your appointment.
How much does it cost to be seen at Student Health Services?
Eligibility: Students who have paid the University Health fees are eligible to utilize Student Health Services (SHS). Office visits for illness and injury are subsidized by the health fees. Students must present a valid student ID at each visit. Spouses of enrolled students may use the SHS; please contact the office for current fee schedule. Additional charges will be made for medications, lab work, x-rays, special examinations, injections and procedures, but the cost is generally substantially less than you would pay elsewhere. If you have health insurance, it usually covers some of these charges. Students should contact their insurance carrier prior to visits to assure that SHS is considered "In Network" while they are attending UND. There is a $75 office call charge during summer if you are not enrolled in summer session.
How do I pay for services at Student Health Services?
All charges are billed through Student Account Services and identified on your student account as a "Student Health Service" charge. Insurance claims will be filed for those individuals providing health insurance information at their visit(s). Pharmacy claims will also be filed for participating insurance plans. Any balance remaining after insurance payment is the responsibility of the student.
The Pharmacy offers several options for payment including cash payments, checks, use of passport cards, credit cards or billing to your University account. The Pharmacy participates in many insurance plans which will be billed on-line. If the pharmacy does not participate in your plan, you will be provided with a statement that you can submit to your insurance company for the reimbursement.
Can my spouse and child(ren) be treated at Student Health Services?
Spouses of enrolled students may use Student Health Services and will be assessed an office call charge each visit. Other charges may be incurred as a result of special labs, x-rays, medications, etc. Dependent children of UND students can be seen at local clinics for their health care needs. Prescriptions for spouses and dependent children may be filled at the Student Health Services pharmacy. *A valid student ID is required for all services.
Is Student Health Services a real clinic?
Yes, Student Health Services is an accredited full service medical clinic, with a pharmacy, lab, and radiology department. You can obtain treatment for most medical conditions right here on campus. Students who need specialized care will be referred to community providers. Student Health Services has licensed physicians, family nurse practitioners, and physician assistants.
What types of health problems can be treated at Student Health Services?
We treat all general medical conditions, just like any other medical clinic. We specialize in caring for college students. If you need specialized care, we will make a referral to a community provider.
Do you have "real" doctors, nurse practitioners, and physician assistants?
Yes, Student Health Services has licensed physicians, family nurse practitioners, and physician assistants. See for yourself.
Can I choose which provider I wish to see?
Yes, many of our patients have a provider they prefer for a variety of reasons. Some women may prefer to see a female provider and some men may prefer to see a male. Some students may wish to be seen by a physician and others prefer our family nurse practitioners or physician assistants. The choice is yours!
Can I use the Student Health pharmacy, lab, and x-ray, even if I did not see your providers and I have a prescription or doctor's order from an outside provider/clinic?
Yes, we will work with your regular provider to help you with convenient on-campus services and they may be less expensive.
I need a shot to update my immunizations. Can you give them to me?
Yes! Many students come to Student Health Services for shots including MMR's (measles, mumps, and rubella), tetanus, Hepatitis B, meningitis,travel shots, and others.
Do you provide women's health care services?
Yes, female nurse practitioners, physician assistants, and physicians provide a variety of women's health care services including pap smears, breast exams, treatment for yeast infections, screenings and treatment for sexually transmitted infections, and as well as a variety of other personalized health and wellness services.
Birth Control: In addition, a full array of contraceptive options are available at Student Health Services, and we will help you explore what birth control method will best meet your needs. Free condoms are available in the Pharmacy, in the exam rooms, and at the Health & Wellness Resource Office in the Memorial Union.
Do you offer men's health care?
Yes, we offer a variety of men's health care services including physicals, testicular and prostate exams, screenings and treatment for sexually transmitted infections, advice on body building drugs, and a variety of other personalized health and wellness services.
Can I be tested for STD's (Sexually Transmitted Disease or Infection)?
Yes, we offer testing for a variety of sexually transmitted diseases and infections, including free and confidential HIV screening.
Do you offer birth control services?
Yes, We provide a full array of contraceptive options and we will help you explore what birth control method will best meet your needs. Free condoms are available in the Pharmacy in the exam rooms, and at the Health & Wellness Resource Office in the Memorial Union.
Do I have to have health insurance to be seen at Student Health Services?
No, many students who use our services do not have health insurance; however, health insurance coverage can help protect you against medical bills in the event of a serious illness. Most students with medical insurance are covered through their parent's medical coverage or a student policy. Many students are eligible to stay on their family health insurance program. Consult your insurance provider to determine if this option is available to you. Due to new insurance laws, most young adults can stay on their parent's family plan until they turn 26. Student Health Services will submit charges to your insurance provider or help you submit charges on your own, depending on your provider, to minimize your out-of-pocket costs.
Please validate with your insurance carrier if UND Student Health Services is considered to be an "in-network", participating provider. Some plans allow you to ask for an "out-of-area" network waiver form, which will reduce your out-of-pocket costs. The phone number to call and inquire is typically located on the back of your insurance card.
Students also have the option of subscribing to United HealthCare endorsed by the North Dakota University System. For additional information about United HealthCare, please refer the Billing and Insurance page of our website and click on the North Dakota University System Student Health Insurance Policy link.
Students also have the opportunity to shop for health insurance coverage on a new, online Marketplace, where they can compare plans side-by-side and may apply for a new tax credit to lower their health insurance costs. The Marketplace opened on October 1, 2013.
Will my health information remain confidential?
Yes! All information in your record is confidential. Access to information contained in your file is limited to you (the patient) and Student Health Services personnel, unless you give written permission to release it, except by court order or when there is imminent risk of harm to self or others. All employees sign a confidentiality pledge.
What do I need to bring for my appointment?
Please bring STUDENT ID, MEDICAL INSURANCE CARD, MEDICATIONS including VITAMINS, HERBS, & SUPPLEMENTS.
What are my parking options?
If you have a 2014-2015 UND Parking Permit:
- Enter the UND Parking Ramp on 2nd Avenue North.
- Swipe your parking permit to enter the ramp.
If your permit group allows you to enter the ramp, proceed to park. (Reminder: Park on levels 4 or 5 as levels 1-3 are for reserved ramp permit holders only).
- Swipe your permit to exit the ramp.
- If your permit does not allow you to enter due to time of day/space restrictions, pull a ticket and proceed to park on levels 4 & 5 only.
- Bring the ticket with you to your appointment at Student Health Services. They will verify you own a parking permit and have a current appointment and then validate your ramp ticket. Once validated, you must exit the ramp within 15 minutes to avoid additional parking fees.
- As you exit, enter your validated ramp ticket into the card reader and exit free of charge.
- *Parking issues must be addressed with the UND Parking Office.
- If your permit group allows you to enter the ramp, proceed to park. (Reminder: Park on levels 4 or 5 as levels 1-3 are for reserved ramp permit holders only).
If you do NOT own a 2014-2015 UND Parking Permit:
- Enter the UND Parking Ramp on 2nd Avenue North.
- Pull a ticket and proceed to park on Levels 4 & 5.
- The cost to park is $1.50 for the first hour and $1.00 for each additional hour, not to exceed $7.00 for the day. If you choose not to park in the ramp, you have 15 minutes to exit free of charge.
- Your ramp ticket will NOT be validated by Student Health Services as you do not own a current parking permit.
- Exit the ramp in the exit lane by inserting your ticket into the card reader and submitting credit/debit card as payment. If you only have cash, there is a Pay Station in the stairwell of the 1st level lobby.