2010 UND Employer Satisfaction Survey
Executive Summary:
Sue Erickson
Carmen Williams
Michael Braget
Office of Institutional Research
June 13, 2011
As part of state mandated accountability measures, the North Dakota University System contracted with Noel-Levitz to administer an Employer Satisfaction Survey to determine the level to which North Dakota institutions of higher education are meeting the needs of current employers. The University of North Dakota participated in this survey in 2010 to gain information on employer’s levels of satisfaction on skills provided them by recent UND graduates. 187 employers completed the survey, for a response rate of 20%.
The survey asks employers to rate the importance of various skills to the position into which the graduate was hired and then also rate their level of satisfaction on how the particular employee performs the skill. Items are ranked on a 5-point scale and mean scores are calculated for each skill’s importance and satisfaction, with the resulting gap showing whether the employee is meeting expectation. Mean scores can be interpreted as 1 = Not at all satisfied, 2 = Not very satisfied, 3 = Somewhat satisfied, 4 = Very satisfied, and 5 = Extremely satisfied.
The survey asks about employee performance in four general areas: knowledge and understanding, qualities generally expected of employees, general skills, and specialized skills.
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Select an area below to view employer satisfaction scores. The scores are calculated by summarizing several survey component questions.
Employee Knowledge and Understanding
This section concerns the qualities generally expected of employees. For each item, first indicate how important this quality is to the successful performance of the job for which this employee was hired, and then rate your satisfaction with how well this employee demonstrated this quality at the time they were initially hired.
(1=Not at all, 2=Not very, 3=Somewhat, 4=Very, 5=Extremely)
Qualities Generally Expected of Employees
This section concerns the qualities generally expected of employees. For each item, first indicate how important this quality is to the successful performance of the job for which this employee was hired, and then rate your satisfaction with how well this employee demonstrated this quality at the time they were initially hired.
(1=Not at all, 2=Not very, 3=Somewhat, 4=Very, 5=Extremely)
General Skills
This section concerns the general skills that are typically expected of most employees with education beyond high school. For each item, first indicate how important this quality is to the successful performance of the job for which this employee was hired, and then rate your satisfaction with how well this employee demonstrated this quality at the time they were initially hired.
(1=Not at all, 2= Not very, 3=Somewhat, 4=Very, 5=Extremely)
Specialized Skills
This section concerns the specialized skills that are not typically expected of all employees, but may be required for some. For each item, first indicate how important this quality is to the successful performance of the job for which this employee was hired, and then rate your satisfaction with how well this employee demonstrated this quality at the time they were initially hired.
(1=Not at all, 2=Not very, 3=Somewhat, 4=Very, 5=Extremely)
