Provide exceptional support and communication to users.
Serve as a liaison between users and service providers.
Provide training and education to users on security of information.
Maintain secure systems in a cost effective manner using automation to reduce staff time.
Use professional development plans for all (including students) to ensure that training and mentoring is meeting individual needs.
Provide an exceptional student employee experience that provides value to the students’ education as well as skills needed for future employment.
Work with UND Housing and CTS Network Services to provide exceptional wired and wireless connections in the residence halls.
Provide consultation to the division on new products and services to improve efficiency, ADA compliance, and security.
User & Student Centered
Support the mission of the department, division, university and support student in their academic achievement
Maintain exceptional communication with internal and external stakeholders.
Supportive, Team Environment
Maintain a friendly and supportive learning environment and a strong work ethic with an atmosphere that promotes professional growth.
Exceptional Student Employee Experience
Provide learning outcomes for students that have value to their future as well as the University including professionalism, exceptional interpersonal skills, work ethic, confidence, technical skills, team dynamics, and leadership.
Work with departments to improve work satisfaction through technology.
Secure Systems and Processes
Provide secure IT systems and promote secure practices throughout the division.