What Students Say About the Memorial Union

(Extracted from surveys on file at Institutional Research)

2008 Graduating Student Survey:

• The top 5 of the 26 offices evaluated by the level of satisfaction are: Wellness Center, Memorial Union, ITSS, Recreational/Intramural Programs, and Admissions.
• The Memorial Union has again seen an increase in satisfaction with a 90.3% rating, up from 85% in 2004 and up from 73.7% in 2001 (pre-renovation).
• Also, nearly all students (98.2%) reported they utilize the Union, putting us at number 2 for most used (the Registrar's office was number 1 at 99.5%).
• The Memorial Union also ranked 24 of 26 for the lowest dissatisfaction rating (0.5%) * also great news!

2007 Sophomore Satisfaction Survey

Respondents were asked to evaluate the quality of services provided by twenty-six offices on campus.

1. The Bookstore and Memorial Union have been used most often (tie at 98.3%) and the Memorial Union has been evaluated the service with the most satisfaction (90.6%).
2. The Memorial Union also ranked 24 of 26 for the lowest dissatisfaction rating (2.6%) – also good news.

2006 Student Satisfaction Inventory

Performance gap scores (importance rating minus satisfaction rating) show how well UND is meeting students’ expectations overall. A large performance gap score for an item indicates that UND is not meeting students' expectations while a small or zero gap score indicates that UND is meeting students' expectations.
The top 5 items with the smallest performance gap (positive ratings):

• Males and females have equal opportunities to participate in intercollegiate athletics (the smallest gap item).
• The intercollegiate athletic programs contribute to a strong sense of school spirit.
• Library staff are helpful and approachable.
• The student center is a comfortable place for students to spend their leisure time.
• The student handbook provides helpful information about campus life.

2005 Sophomore Satisfaction Survey

• The Bookstore, Admissions, Library, Memorial Union, and Registrar’s Office were the five most used offices on campus. The Memorial Union ranked 4th with 96.5%.
• The Memorial Union, Library, Campus Shuttle Bus, Student Health, and Recreational and Intramural Program were the five offices rated with highest satisfaction. The Memorial Union ranked 1st with 90.7% satisfaction rating.

2004 Graduating Student Survey

• The top 5 of the 25 offices in the UND campus evaluated by the level of satisfaction are: Admissions, Student Memorial Union, Library, Registrar’s Office, and Campus Shuttle Bus.
• The Memorial Union received an 85.3% satisfaction rating, up from 73.7% in 2001 (pre-renovation). This reflects an 11.6% increase, more than any other organization listed.

2002 Student Satisfaction Inventory

Performance gap scores (importance rating minus satisfaction rating) show how well UND is meeting students’ expectations overall. A large performance gap score for an item indicates that UND is not meeting students' expectations while a small or zero gap score indicates that UND is meeting students' expectations.
The top 5 items with the smallest performance gap (positive ratings):

• Males and females ha equal opportunities to participate in intercollegiate athletics. (the item with the smallest gap)
• I have or plan to participate in research activities or conduct research projects.
• The student center is a comfortable place for students to spend their leisure time.
• A variety of wellness programs are available on campus.
• The student handbook provides helpful information about campus life.