Student Email Migration- Fall 2015
The University of North Dakota student email migration began on October 27, 2015 for all current and recent students (enrolled within the past 18 months).
Students who have received notification that their new email account is ready should begin using the Log into @UND.edu option below using the NDUS.Identifier@NDUS.edu username. Important: Before accessing this account for the first time, you must clear your browser cache and cookies.
- Username: NDUS.Identifier@my.UND.edu
(Same as Blackboard and Campus Connection.)
- This account will contain all email prior to the migration and any new email sent to @my.UND.edu
- Mail sent to @UND.edu accounts will NOT show up here.
- Students who are not migrating to the new system will have access to this account until February 1, 2016.
- Please note: the username ends with @NDUS.edu.
(Same as Blackboard and Campus Connection.)
- All prior email in your @my.UND.edu account will be copied over into this account throughout the migration period.
- New email sent to @my.UND.edu will be forwarded to this account.
- New email sent to @UND.edu will only be available in this account.
|Normal||All systems normal|
Email Migration Information
Why It's Happening
Currently, student email is on a different system than the faculty/staff email system. While both systems are using Microsoft Office 365, the student version of Office 365 (@my.UND.edu) is not as robust as the faculty/staff system.
The two separate systems limit some of the collaborative features and functionality that would be available if the two systems were consolidated into one. The migration is taking place to consolidate the student Office 365 system with the faculty/staff Office 365 system.
Students will gain access to several new features, including:
- OneDrive for Business file storage, which gives students access to 1 TB of cloud Storage. Share files with instructors, classmates, club or other campus organization members.
- Chat and video collaboration with Skype for Business (formerly known as Lync). Instant message, audio call, or video conference with instructors, classmates, club or other organization members.
- SharePoint, which allows users to share and collaborate resources with any other student, faculty or staff member within the North Dakota University System.
Current and Recent Students
- UND student email addresses will be NDUS.IDentifer@UND.edu Example: jane.doe@UND.edu
- Email address used for sending/receiving email will appear as NDUS.Identifier@UND.edu
- Current students who previously used the @my.UND.edu email address will receive mail sent to this address within their @UND.edu email account.
Username to Access Email and O365 services:
- The username to access email and authenticate all Office 365 services will change to: NDUS.Identifer@NDUS.edu
- NDUS.Identifier@my.UND.edu will no longer work as a username
- The password will continue to be synchronized with the NDUS account password. This is the same password used to log into Campus Connection and Blackboard. Visit this website for password questions.
Address to Access Email & Configure Mobile Devices
- After the migration, go to Outlook Web Access/OWA (mail.office365.com) to access email.
- Mobile devices will need to be updated by following the instructions found at http://office.microsoft.com/en-us/office365-suite-help/set-up-and-use-office-365-on-your-phone-or-tablet-HA102818686.
Email Message, Calendar, and Contact Migration
- Calendar events and contacts will not be migrated to the new system.
- All email will automatically be moved over to the new system for current students. However, students who have not been enrolled in classes at the University of North Dakota within the past 18 months will lose access to their UND student email account and the accounts will not be migrated to the new system.
Employees who are also UND students
Please note: If your primary role at UND is a student, your work email will be consolidated with your student email account. Please see information for Current and Recent Students.
If your primary role at UND is faculty/staff, the following information pertains to you:
- You will continue to use your @UND.edu faculty/staff email account.
- Messages from your @my.UND.edu email account will be copied into your @UND.edu account.
- Future messages sent to your @my.UND.edu email account will be forwarded to your @UND.edu account.
- Email address used for sending/receiving email will appear as NDUS.Identifier@UND.edu.
Username and Password to Access Email and O365 services:
- You will continue to use the same username and password as you do now to access your @UND.edu faculty/staff email account.
Address to Access Email & Configure Mobile Devices
- If your @UND.edu email was previously synced to your mobile devices, then you do not need to make any changes. You will now receive all messages in your @UND.edu account.
Email Message, Calendar, and Contact Migration
- Calendar events and contacts from your @my.UND.edu account will not be migrated to your @UND.edu account.
Students who have not been enrolled in classes at the University of North Dakota within the past 18 months will not be migrated to the new system, but will have access to their UND email account until February 1, 2016.
Dates & Deadlines
- Email notifications will be sent to current students and recent students (whose last date of enrollment is no more than 18 months prior) who will be moved to the new system. The actual change will not occur until October.
- Email notifications will be sent to former students (students whose last date of enrollment is more than 18 months ago) who will not be moved to the new system. Former students will still retain access to their UND email account until February 1, 2016.
- Email notifications will be sent to faculty/staff regarding the timeline for the upcoming student email migration.
Week of October 4, 2015
- Repeat email notifications with updated dates.
Week of October 18, 2015
- Repeat notification to current students who will be migrated to the new system.
- Repeat notification to former students who will not be migrated to the new system.
- Repeat notification to faculty/staff regarding the timeline for the student email migration.
Monday, October 26, 2015
- Current and recent students will receive a reminder of the upcoming migration with additional details.
- Former students not moving to the system will be reminded that their accounts will not be moved to the new system.
- Faculty/staff will receive a reminder notification.
Tuesday, October 27, 2015 - Migration Process Begins
- Mail will be copied into new accounts for current students. All mail will still be accessible from the @my.UND.edu account during this process.
- A forward will be placed on the @my.UND.edu account to send a copy of all new mail to the new @UND.edu account.
- Students may begin using their new @UND.edu email account as soon as their email has been migrated. A notification will be sent to notify students when this occurs.
- Former students (students whose last date of enrollment was more than 18 months ago) will not be migrated to the new system, but will continue to have access to their @my.UND.edu email account until February 1, 2016.
Please check back periodically for updates to the timeline.
Frequently Asked Questions
Will I lose access to my email account while it is being migrated?
No. Students will continue to be able to access their @my.UND.edu email account throughout the migration process. When the migration is complete for the account, all email from the previous account will be copied into the new account. The new account will receive email sent to @UND.edu and @my.UND.edu (if the student previously had an @my.UND.edu address).
Will I still get messages that are sent to NDUS.Identifier@my.UND.edu?
Current students and former students who took classes within the last 18 months will still be able to receive messages sent to NDUS.Identifier@my.UND.edu.
New students will only receive messages sent to NDUS.Identifier@UND.edu.
How do I access my new student email?
The new email login page is: http://login.microsoftonline.com
Please make sure you are using your new username of NDUS.Identifier@NDUS.edu. Your password will be the same password you previously used.
If you receive an error stating that your account is disabled, please try to clear your cache and cookies or try using a different web browser.
Directions for clearing your browser's cache and cookies can be found here: http://und.edu/tech-support/cache.cfm
How do I update my smartphone or tablet?
After your account has been migrated, you will need to update the sync on your mobile devices. To set up and use Office 365 on your phone or tablet, follow the instructions at http://help.outlook.com/en-us/140/dd936215.aspx Remember to use NDUS.Identifier@NDUS.edu
Will my email messages, contacts and calendar items be migrated to the new system?
- Email messages will be automatically migrated to the new system. This may take several days to a week to happen. You will still be able to access your old account during this time.
- The consolidation process will NOT move your contacts or calendar items to the new Office 365 account.
- If you use a smartphone, contacts and calendar items are most likely associated to your smartphone account, so these will not change.
- If you used Outlook on Windows or Mac OS, contacts and calendar items will need to be moved manually. To do this, visit the Service Desk (http://und.edu/tech-support/students/pc-mac-support.cfm) or go to http://office.microsoft.com/en-us/outlook-help/export-or-back-up-messages-calendar-tasks-and-contacts-HA102809683.aspx
I am a collaborative student, taking classes at multiple campuses, what will change?
If you are taking classes at more than one of the campuses involved with this project, all of your existing email accounts will be consolidated into a single email account. Please note the following details:
- Your FROM email address will be set to your Home Campus. Any email you send will come from your home campus account. Home Campus will be determined based on:
- Campus from which you are seeking a degree
- Campus through which you have financial aid or grants through
- Campus where you have earned the most credits
- Plus many other criteria
- You will have a TO email address for each additional campus you are taking classes from. These addresses will be tied to a single mailbox, so all email sent to these addresses will end up in one mailbox account.
- For example, if UND is your home campus and you are taking a course from BSC, messages sent to email@example.com and to firstname.lastname@example.org will arrive in one email box.
- If you are taking classes at any of the campuses that are not part of this project (Mayville State University, Minot State University, North Dakota State University, or Valley City State University), you will need to maintain separate email accounts because these campuses have their own email systems.
- You will use NDUS.Identifier@NDUS.edu to log into Outlook Web Access/OWA or to configure your smartphone or tablet.
I am a student who is also employed at UND. What will happen to my email accounts?
If your primary role at UND is a student, your work and student email accounts will be merged into your @UND.edu account. Your username for your @UND.edu email account will change to NDUS.Identifier@NDUS.edu and your password will be the same password that you use for Blackboard and Campus Connection.
If your primary role at UND is faculty/staff, email from your student account will be copied into your faculty/staff account. You will receive all of your email to your @UND.edu email account. Your username and password for this account will not change.
I am primarily a faculty/staff member at UND and am not a current student. Why do I now see a bunch of extra mail in my @UND.edu account?
If you previously had an @my.UND.edu student email account, that mail has been copied into your @UND.edu email account. No other changes have been made to your account.
Will students have access to see appointments on faculty/staff calendars?
By default, all calendars in Office 365 are set to “Free/Busy.” Student will be able to see when faculty/staff have a period of time blocked out, but they will not be able to see the meeting title or any of the meeting details, unless the default setting has been changed by the faculty/staff member.
To check your calendar setting:
Why am I seeing duplicate email messages in my @UND.edu account?
During the migration process, you may receive some duplicate messages. This is because mail from your @my.UND.edu email address is being forwarded to your new account and the migration will still be active until the migration of all accounts is completed. As soon as all accounts are migrated, the duplicate messages will stop.
Can I use Skype for Business (formerly known as Lync) to video conference with other students, staff or faculty?
Yes. Skype for Business will allow you to collaborate with all students, staff, and faculty within the North Dakota University System who are a part of the email consolidation.
What happens to the email accounts for former students who haven't been enrolled for more than 18 months?
Due to the large number of accounts in our current system, students who have not been enrolled in classes at the University of North Dakota within the past 18 months will lose access to their UND student email account and the accounts will not be migrated to the new system. Former students will retain access to their UND email account until February 2016.
What should I do if I'm a former student and my account will not be migrated?
If you are a former student who has not been enrolled at UND for the past 18 months, then you will need to obtain a new account from an email service provider.
- Move the email messages that you would like to retain to the new email system.
- Some email systems have ways of doing this in bulk or you may wish to forward only the email messages you wish to keep to your new email account.
Update your email address on all of your accounts.
- If you have used your UND student email address for any accounts, then you will need to update those accounts to point to your new email address. Below are a few sites that can assist with this: