1. Request an Adobe Connect Meeting Room

• Class use (including office hours): request a meeting room using this request form. Please request a classroom even if wishing to use an existing Adobe Connect classroom. Note: this is not the same as requesting a Blackboard course.
• Seminar room: Please go to this site to check the availability of Seminar Rooms and to reserve your room. If this this is your first time using a seminar room, contact UND Tech Support to confirm arrangements. 

2. Once the request has been processed items will be added to your Blackboard course.  Review the items and then make them available for students. (Class use only)

3. Complete a preflight or podium training, as applicable.

• If teaching from a home or office computer, run through the checklist. The last step of the checklist is to sign-up for a preflight. Go to this site to see available preflight times and to sign up for a preflight. Please start a chat with Live Help when it is time for the preflight appointment.

• If teaching from a UND classroom, contact Classroom Services to schedule a podium training. 701-777-6325.

4. Attend a workshop or training session. See below.

• Username: NDUS.Identifier (Same login as used for Campus Connection)
• Password: Same password as used for Campus Connection
  • • Forgot your Password
    • Change your Password
• Not sure if you have claimed your account?
• New Users – Click here to claim account

Password changes sync at 5 am daily. Continue to use the old password or Guest access until the password has synced.

Many workshops are available. Click here to view information and sign up for workshops.

Adobe Connect 8 Instructor Manual
Tips to Avoid Technical Glitches

Overview Guides

• Adobe Connect 8: Jumpstart for Hosts (2min 52sec) Reviews what is found in the meeting menu, including preferences. Explains where to change Layouts and pods. Reviews audio options, camera setup and status options. It explains three different types of views available in the Attendee list and how to customize Chat options.
• Quick Start Guide for Hosts

Using the Various Pods

• Using the Attendees Pod in Adobe Connect 8 (2min 3 sec) This video looks at three different attendee pod views and what they do. It also addresses the change in how Hosts manage breakout rooms.
• Share Pod: Sharing Screens and Applications (3min 59sec) This video reviews how to share your computer screen, window or application. It includes how to add whiteboard annotations and how to give screen control to a Presenter.
• Share Pod: Sharing PowerPoint Presentations (4min 10sec) This video reviews how to share a previously uploaded PowerPoint and how to upload a new one. It explains the use of the Sync and Full Screen options.
• Creating a poll (3min 15sec) Learn how to create a poll, how to share poll results with meeting attendees, and how to analyze poll data.

More Helpful Tutorials

• Setting meeting preferences (2min 10sec) This video explains all the different options for preference settings in an Adobe Connect session- everything from setting the background to setting the room bandwidth to various settings for different pods in a layout.
• Recording a meeting (3min 29sec) This tutorial demonstrates how to start and stop a recording and how to view recording. It explains how to edit and create offline recordings.

• Room freezes during live class. The room temporarily freezes when a meeting attendee mutes or unmutes microphone within the meeting room. Some participants report the room also freezes when starting and stopping breakout rooms.
  
  • Resolved! We believe this issue was resolved with the installation of a patch (8.2.2.3) on March 14, 2013. If the issue persists in your course, please contact UND Tech Support.
    
    
• Google Chrome doesn't perform as expected. When using Google Chrome, sometimes the Adobe Connect plugin loads slowly or there is an Adobe Flash player conflict between what is installed on your machine already and what comes bundled with the newest update in Chrome.
  
  • Current Workaround: At this time we are not recommending the use of Google Chrome with live Adobe Connect classes. Please use another browser, such as Internet Explorer, Firefox or Safari.
  • Projected Resolution time: This issue should be resolved with a future Adobe Connect upgrade.

• Recording crashes during playback. Adobe Connect recordings that use screen share randomly crash on playback when using Flash player 11.6 and 11.7. Additional information on this bug can be found at http://blogs.adobe.com/connectsupport/adobe-connect-meetingsrecordings-crash-with-flash-player-11-6/.
  
  • Workaround: Use a previous version of Flash, such as 11.4 or 11.5.  Or, Google Chrome version 24 utilizes an older version of Flash, which does not cause the recordings to crash.
  • Projected Resolution: We expect this problem to be resolved with the next release of Flash.

For technical assistance click on the Live Help button on the right to start a chat with a representative. Or, feel free to call or email UND Technical Support with your question.