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SafeConnect Network Access Control
SafeConnect is the Unversity's network access control technology, which is used to provide wireless network services that comply with UND Network Access Control and Authentication Policy.
- SafeConnect allows compliance with this policy by requiring users to authenticate with a username and password before allowing network access. Once authenticated, the system records the associated network address and how long it was used. That combination of data allows the campus to associate questionable network behavior with a specific user account and the person to whom that account was issued.
- SafeConnect also protects the University's network by requiring anti-virus software, updates, and installation of a policy key.
SafeConnect Information and FAQs
What do I need to do?
- Know your NDUS.Identifier and password. Your password should be kept secret. Do not ever write it down or share it with anyone. If you haven't already, claim your account here.
- Know if your computer has a personal firewall turned on and add SCClient.exe and SCManager.sys to the exception list (Windows only)
- Turn on the Microsoft Windows automatic update service (Windows only)
- Have an updated anti-virus application installed and running.
- Install the SafeConnect Policy Key if prompted. You will be prompted after logging in to access the UND network.
How do I turn on Microsoft Windows Automatic Updates?
- SafeConnect is able to recognize and verify the following anti-virus applications are installed, updated, and operating. Other anti-virus programs are added routinely.
- It is critical that you have only one antivirus program installed on your computer. Having multiple anti-virus programs installed will result in false readings and prevent you from using the network.
- If you do not have current anti-virus software, SafeConnect will notify you and show a list of recommended anti-virus software applications. You will have limited network access in order to download anti-virus protection.
- Many computers come with trial versions of subscription based anti-virus products. If your trial period ends and you do not subscribe and pay the subscription fee you will not receive future updates, your computer will not be protected, and SafeConnect will not allow your computer to connect to the network.
How do I get and install the SafeConnect client?
- When you are connected to a network using SafeConnect, installation will start automatically the first time that you connect to a web site on the Internet.
- Follow the prompts presented by the installer to proceed through the installation process.
- The Policy Key application will be running as a background process and will start automatically each time you start up your computer and connect to a network using SafeConnect.
I have downloaded and installed the Policy Key, but when I try to go online a message says that I need to install the Policy Key.
- The Policy Key may need to be removed and re-installed.
- Something is preventing the Policy Key from communicating with the SafeConnect server. The most common cause is a firewall or anti-virus program denying access. You'll need to make an exception from your firewall configuration to allow Internet access for SCClient.exe and SCManager.sys.
- Another reason may be that the Service is "Hung". In order to rule this out, click on the Start Icon (Windows only) and select Run then type "services.msc" and click OK. When the Services window opens, look for SafeConnect Manager and click on it. Then in the upper left corner of that same window, click on the "Restart" option. Now check to see if the SafeConnect Manager has changed from "Stopping" to "Started". If this does not work, go to the Control Panel, open Add/Remove Programs or Programs and Features...depending on your operating system. Find the SafeConnect software and select Uninstall. Reboot your computer, then re-install the software from the web page that comes up asking you to re-install the Policy Key Software.
- Your firewall may be blocking the Policy Key from communicating with the SafeConnect server. What you need to do is add the Policy Key as an exception. To do this, open Security Center and click on "manage firewall". In the new window that comes up, there will be an exceptions tab. Click that tab, and then click the "Add" button. Navigate to the Policy Key and click "OK".
I have my anti-virus installed and up to date, but SafeConnect still gives me a message either telling me to update it, or that it is not installed at all.
- Do you have two anti-virus programs running together or an old anti-virus program wasn't uninstalled completely. Two anti-virus programs running concurrently will sometimes confuse SafeConnect into giving a false report of no anti-virus program being present. For this reason, we recommend you use only one anti-virus program and uninstall the other. Also, left over folders, etc, from incompletely removed anti-virus programs can have a similar effect on SafeConnect. If you formerly were using a different anti-virus application, you can try uninstalling again, using the old installer. If this doesn't work, you can contact UND Tech Support or ResNet for help removing the program.
- The anti-virus program you are using isn't recognized by SafeConnect. Click here for a list of anti-virus programs recognized by SafeConnect.
What am I allowed to access when quarantined?
SafeConnect allows you to connect to anti-virus and Microsoft Windows Update Services.
Can I download operating system software security updates while quarantined by Impulse SafeConnect?
Yes. Any Windows Updates your system needs can be downloaded and installed while you are in quarantine mode. The same applies to virus definitions.
When I run Windows Update Services, I get a message stating that the product key used to install windows is invalid. Why?
Windows Update will fail if your Windows Operating System is not properly licensed. You must have a legal copy of the operating system to connect to the university network. Please contact Microsoft or your PC manufacturer with questions.
Do I have to use the Impulse Policy Key?
Yes. All Microsoft Windows PCs and Mac computers are required to use the Impulse Policy Key to ensure a safe computing environment for all and it is required for network access.
What happens if I do not wait for the Evaluation Page, or open another browser window before the 30 second Evaluation Page has completed?
If you continuously see the University page, you did not let the Evaluation properly finish. You should close the browser and re-open it and that should fix the issue. If this does not resolve the issue, you may need to log out or restart your computer. Then, log back in and wait until the screen clears the 30 second Evaluation page and sends you to the Intranet page. At that point, you will able to browse without any issues.
Why can I not get past the UND Home Page?
Typically, the browser is not releasing cached web pages properly. In order to change this, open Internet Explorer and follow the steps below:
What happens if I uninstall the Impulse Policy Key?
You can uninstall Impulse Policy Key at any time; however within minutes you will then be unable to access the Internet through a campus network running Impulse SafeConnect. You will be required to reinstall the Policy Key as if you are a new user to gain Internet access.
How do I know the Impulse Policy Key is running?
On Windows machines, you can right-click any blank space on the task bar at the bottom of your screen and select the option "Task Manager". When the Windows Task Manager appears, click the "Processes" tab and look for the process "SCClient.exe". Mac OS users can open the Activity Monitor located in the Utilities folder. From the Activity Monitor look for the process Policy Key
Is the Impulse Policy Key compatible with my system?
The Impulse Policy Key is compatible with and required for Windows and Mac systems. At the present time, Linux, and FreeBSD machines are not required to install the Policy Key.
What does the Impulse Policy Key actually do?
The Impulse Policy Key continuously validates that your system has the minimum security software running and up-to-date as per the school's acceptable use policy.
What are these selected applications?
Once the Impulse Policy Key is enabled, we will require that your Windows Automatic Updates (PC only) are running. You must also have anti-virus software running and installed with the most current definitions available. It is a suggestion, but not a requirement, to have anti-spyware installed and running as well.
What are the benefits?
The Impulse Policy Key is part of UND's effort to help you keep your computers as free as possible from viruses, spyware, and operating system security issues. Machines protected in this way generally perform much better and require much less downtime due to damage caused by malicious software. Also, the Impulse Policy Key can help to ensure that the average user has the fastest possible browsing experience while connected to the University's network. It does this by ensuring that communication from malicious software does not flood the University's network, resulting in much slower connections for legitimate users or by restricting certain applications that would otherwise consume an unfairly large share of the Universiy's bandwidth, again resulting in a slower connection for the majority of users.
What if my system is not up-to-date?
If your system does not meet the network requirements, your computer will be "quarantined." While quarantined, you will still have access to update servers for your operating system and campus provided anti-virus software.
What about my privacy?
Your privacy is important to us. The Impulse Policy Key scans only for Windows update services compliance, anti-virus and anti-spyware status. No user data is collected or stored.
How do I Log Out if I'm in a Lab or in the Library?
Click here to log out of SafeConnect or restart the computer.
I've been asked to login more then once. Why?
Though the system is configured for a one time login, you may be asked to re-authenticate periodically. The most common reason for this is if your computer has been off the network for some time and lost its IP address lease.
What are the things that Impulse SafeConnect checks for?
Authentication: Required after logoff, shutdown or restart of your computer.
Policy Key: On Windows or Mac (versions 10.4 and higher), the policy key must be installed.
Anti-Virus software: Must be installed, running, and up-to-date.
NAT: If you have a device, such as a wireless/wired router, doing NAT.
OS Patch Level: Windows Update must be set to automatically download and install all updates.
Anti-Spyware: (Anti-Spyware is only recommended)
Firewall: (Firewall is only recommended)
What Firewalls are currently supported?
The Following Applications are supported, but not required at this time:
- Sunbelt Kerio
- Microsoft Firewall
- Zone Alarm
- Norton Internet Security
- Cisco Security Agent
- Network Access Control and Authentication Policy states: "All individuals connecting to the campus network (wired, wireless, or remote access), are required to authenticate through the UND network access control system with an ID that tracks back to the individual. Access logs will be retained in accordance with the campus retention policy. Connecting an unauthorized wireless router or access point to the campus network is prohibited. Attempts to bypass circumvent, or defeat the network access control system is prohibited."