Go to this site to see available preflight times and to sign up for a preflight. When it is time for your preflight appointment, please click on the Chat With Us option from the menu on this page. Complete the form and click Start Support Chat and a tech support representative will assist you.
To log in, enter your NDUS.Identifier and password. Visit this website for username and password questions.
Password changes sync at 5:00am CST daily. Continue to use the old password or Guest access until the password has synced.
Occasionally web camera views will freeze. To resolve, verify the settings below are selected, then exit and re-enter the Adobe Connect room:
Meeting>Preferences>Video - Video Quality should be set to Low (slider moved to the far left)
Meeting>Preferences>Video - Aspect Ratio should be set to Standard (4:3)
Sometimes when loading a PDF or PowerPoint (PPT and PPTX) presentation using the Share Pod an error message displays saying that the upload failed, however the PDF or PowerPoint does successfully load in the Share Pod once exited from the “Select Document to Share” dialogue window. Upload items prior to the beginning of class whenever possible and verify that the content uploaded successfully before class begins.