Adobe Connect for Students
Some faculty use Adobe Connect to conduct live classes or office hours. See your course syllabus or contact your instructor to see if this component is used in your course(s).
Getting Started
Adobe Connect Preflight Times
Go to this site to see available preflight times and to sign up for a preflight. Please start a chat with Live Help when it is time for your preflight appointment.
Login Information
Password changes sync at 5 am daily. Continue to use the old password or Guest access until the password has synced.
Training Manuals & Videos
Technical Support
For technical assistance click on the Live Help button on the right to start a chat with a representative. Or, feel free to call or email UND Technical Support with your question.
Known Issues
- Room freezes during live class. The room temporarily freezes when a meeting attendee mutes or unmutes microphone within the meeting room. Some participants report the room also freezes when starting and stopping breakout rooms.
- Resolved! We believe this issue was resolved with the installation of a patch (8.2.2.3) on March 14, 2013. If the issue persists in your course, please contact UND Tech Support.
- Google Chrome doesn't perform as expected. When using Google Chrome, sometimes the Adobe Connect plugin loads slowly or there is an Adobe Flash player conflict between what is installed on your machine already and what comes bundled with the newest update in Chrome.
- Current Workaround: At this time we are not recommending the use of Google Chrome with live Adobe Connect classes. Please use another browser, such as Internet Explorer, Firefox or Safari.
- Projected Resolution time: This issue should be resolved with a future Adobe Connect upgrade.
- Recording crashes during playback. Adobe Connect recordings that use screen share randomly crash on playback when using Flash player 11.6 and 11.7. Additional information on this bug can be found at http://blogs.adobe.com/connectsupport/adobe-connect-meetingsrecordings-crash-with-flash-player-11-6/.
- Workaround: Use a previous version of Flash, such as 11.4 or 11.5. Or, Google Chrome version 24 utilizes an older version of Flash, which does not cause the recordings to crash.
- Projected Resolution: We expect this problem to be resolved with the next release of Flash.
