Be sure you have the correct equipment before attending a preflight.  A USB headset is required when using Adobe Connect.*  Click on the this link if you need help determining if you have the correct headset.

*IDT students and some Engineering students will use the phone bridge and do not need a headset for Adobe Connect.

Most Adobe Connect classes require a webcam. Check with your instructor to see if a webcam is required for the course.

To begin, plug the headset into the computer. These videos explain how to set the default audio device on the computer:

• Windows Vista/7 users
• Windows XP users  
• Mac users  

Note: Once the headset is unplugged the default audio device should revert back to the speakers.

How is the computer connected to the internet? Most computers are plugged in directly to their modem/router or connected via wireless connection.

Wireless or satellite internet connections do not work with Adobe Connect because the audio and video tends to skip or be delayed. Please note the issue does not always seem apparent to the user who has a wireless or satellite connection, but other participants may notice a delay or audio cutting out.

If the computer is plugged in directly but normally uses wireless connection, disable or turn off the wireless connection. Most computers default to a wireless connection even if a direct line is already plugged into the computer.

If currently using a wireless or satellite Internet connection please make arrangements to connect directly to the modem/router before attending a preflight.

Go to this URL to test the computer for participation in an Adobe Connect Class. It should pass all 4 check marks.

This short video explains how to log in to the Adobe Connect classroom, how to change connection speed and how to complete the Audio Setup Wizard. It also walks through some of the basic features used in Adobe Connect.

New Adobe Connect Students/Instructors: After completing the above steps, go through a preflight with a Live Help technician who can be ensure the best audio and video performance. The technician will also be able to answer any questions on using Adobe Connect.

Go to this site to see available preflight times and to sign up for a preflight. Please start a chat with Live Help when it is time for a preflight appointment. Preflight times are also offered throughout the semester.

Previous Adobe Connect Students/Instructors: If you have used Adobe Connect during the last three months, and are using the same equipment (computer, webcam, USB headset and internet connection) you may use the self-check option. Go to this Adobe Connect room to complete the self-check. If you encounter any technical problems, sign up for a preflight with a technician using the "Schedule Your Appointment Now" button listed above.