- Adobe Connect
- Adobe Presenter
- Blackboard Collaborate
- Blackboard IM
- Blackboard SafeAssign
- Clickers (TurningPoint)
- Collaboration Stations
- Proctored Exams
- Read & Write Gold
Adobe Connect Checklist
Complete these steps before attending a live Adobe Connect class.
1. Do you have a USB Headset?
Be sure you have the correct equipment before attending a preflight. A USB headset is required when using Adobe Connect.* Click on the this link if you need help determining if you have the correct headset.
*IDT students and some Engineering students will use the phone bridge and do not need a headset for Adobe Connect.
2. Do you have (and need) a webcam?
Most Adobe Connect classes require a webcam. Check with your instructor to see if a webcam is required for the course.
3. Set default audio device.
To begin, plug the headset into the computer. These videos explain how to set the default audio device on the computer:
- Windows Vista/7 users (Windows 8 is not mentioned specifically, but the information should transfer and apply.)
- Windows XP users
- Mac users
Note: Once the headset is unplugged the default audio device should revert back to the speakers.
4. Check your internet connection.
How is the computer connected to the internet? Most computers are plugged in directly to their modem/router or connected via wireless connection.
Wireless or satellite internet connections do not work with Adobe Connect because the audio and video tends to skip or be delayed. Please note the issue does not always seem apparent to the user who has a wireless or satellite connection, but other participants may notice a delay or audio cutting out.
If the computer is plugged in directly but normally uses wireless connection, disable or turn off the wireless connection. Most computers default to a wireless connection even if a direct line is already plugged into the computer.
If currently using a wireless or satellite Internet connection please make arrangements to connect directly to the modem/router before attending a preflight.
5. Test your computer.
Go to this URL to test the computer for participation in an Adobe Connect Class. It should pass all 4 check marks.
*Please note that Google Chrome is not currently supported by Adobe Connect.
6. Watch the video tutorial on using Adobe Connect.
For a walkthrough of basic features, setting up audio, and setting up webcam, watch one of the following videos:
7. Complete a preflight.
New Adobe Connect Students/Instructors: After completing the above steps, go through a preflight with a Live Help technician who can be ensure the best audio and video performance. The technician will also be able to answer any questions on using Adobe Connect.
Go to this site to see available preflight times and to sign up for a preflight. Please start a chat with UND Tech Support when it is time for a preflight appointment. Preflight times are also offered throughout the semester.
Previous Adobe Connect Students/Instructors: If you have used Adobe Connect during the last three months, and are using the same equipment (computer, webcam, USB headset and internet connection) you may use the self-check option. Go to this Adobe Connect room to complete the self-check. If you encounter any technical problems, sign up for a preflight with a technician using the "Schedule Your Appointment Now" button listed above.
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