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- Frequently Asked Questions
- Selecting a Refund Preference
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- How do I find out how much I owe?
- Will the University send me a bill?
- Can I get a paper bill?
- What are the benefits of Online Payment?
- Why does UND only accept credit card payments online?
- Whom should I contact if there is a mistake on my account?
- I did not receive an email notification when I have a balance outstanding. What should I do?
- Do I have to pay the entire balance in one payment?
- How do I know if I have a Student Account Services hold on my account? How do I clear it up?
- I am being billed the non-resident tuition rate, but I think I should be billed the ND resident rate. What should I do?
- I have a graduate assistantship tuition waiver. How is this credited to my account?
- My company/government/other agency will pay all or part of my bill. What should I do?
- My family member or another outside party handles my bills. How will they get the necessary information?
- Do I have to pay the student fees?
- Where do I pay my housing first installment?
- How do I set up an aviation flight account?
- Where do I get a duplicate account statement or receipt?
- How do I change my home address on Campus Connection?
- What is a U Card? Where do I make a deposit into my U Card account?
- How can I tell if my excess aid/refund has been processed?
- How do I receive my excess aid/refund?
- What is TouchNet?
- Why are we using a third party vendor for processing credit card transactions?
- Can I pay my tuition and fees with a credit card?
- How was the 2.75% (min. $3) rate determined?
- Why is VISA not accepted?
- Are other colleges and universities making similar changes in processing credit card transactions?
- What are the benefits or cost savings by contracting with TouchNet?
- How can I pay my bill?
- Can I use any type of check as an e-Check?
- How can I pay my account online?
- I do not feel comfortable making payments online. How should I pay my bill?
- Can I pay my account by mail?
- What if I forgot my FERPA Privacy Release Security Code?
- Why do I have a flight hold?
- Whom do I contact if I have more questions?
Navigate to your account information by clicking the following: Student Center > Student Account Detail
2. Will the University send me a bill?
Registered students with an outstanding balance will receive a notification electronically to their University assigned Email account. Students will be advised to review their account balance and transactions on Campus Connection. Paper billing statements are not mailed to currently enrolled students.
3. Can I get a paper bill?
Students can print their account balance and history at any time through Campus Connection. Paper statements will not be sent from Student Account Services. Please use the following navigation to view your charges:
Campus Connection > Student Center > Account Summary
- You will be able to view and pay your Campus Connection charges online.
- You can pay online 7 days a week with e-Check, which is free of any service charges.
- Students can pay online 7 days a week with a credit or debit card. A service charge of 2.75% (min. $3) will be charged by the credit card service provider.
- Payment posts to the Campus Connection account immediately
5. Why does UND only accept credit card payments online?
During the 2005-2006 academic year, UND paid almost $800,000 in credit card processing fees. Due to surcharges from credit card processing, many colleges and universities do not accept credit card payments at all. Because we cannot continue to justify paying these fees, UND considered dropping this payment option. However, we recognize that many students and their families appreciate the convenience of using a credit card, so we searched for acceptable alternatives.
University of North Dakota
Student Account Services
264 Centennial Drive, Stop 8373
Grand Forks, ND 58202 -8373
You must notify us no later than 60 days after we send you the first balance due notification e-mail or billing statement (non-students) regarding the disputed charge(s). You may telephone us, but doing so will not preserve your right to appeal.
In your letter, provide us with the following information:
- Your name and Student ID number
- Identify the disputed charge, including the amount, and why you believe there is an error
Or submit an Online Campus Connection Charge Appeal Form.
This form is to be used by students who request an exception to the Withdrawal Tuition/Fee Refund Policies due to extenuating circumstances beyond their control.
**Any supporting documentation must be emailed to UND.studentaccounts@UND.edu.
All appeals must be submitted within the semester that the charge posted to the account.
While we investigate your dispute a hold may be placed on your account.
*Any exceptions will be approached on a case by case basis.
7. I did not receive an email notification when I have a balance outstanding. What should I do?
Verify that your account has a balance owing. If your account has a balance and you still did not receive a balance notification, verify that your UND Email account has been activated. All registered students will receive balance notifications electronically through the University assigned Email account. UND Policy states that "a University assigned Email email account shall be the University's official means of communication with all students on the UND campus. Students can expect to receive official information regarding deadlines, policy/procedure changes, changes in degree requirements, special events, course schedule changes, regulatory changes, emergency notices, as well as other useful information from the Registrar, Office of Financial Aid, the Provost's office, Dean of Students, the Graduate School and information from academic departments. Students are responsible for all information sent to them via their University assigned email account."
If your UND Email account has been activated, please verify that your email inbox is not "over quota" or full. Full inboxes will reject incoming email. Make sure that you have not blocked the Student Account Services email address.
If you continue to have problems receiving your email, please contact UND Tech Support at 701-777-6305.
8. Do I have to pay the entire balance in one payment?
Students must pay their entire balance by the due date. If current term charges are not received by the posted deadline, you may be assessed a late payment penalty and your semester registration may be canceled. If your account balance is delinquent, you will be ineligible to register for future semesters or receive official academic transcripts.
Another alternative may be a payment plan, view the link for more information regarding a possible payment plan.
9. How do I know if I have a Student Account Services hold on my account? How do I clear it up?
A Student Account Services hold, referred to as a "negative service indicator", will appear as a hold on your "Holds & To Do List," on Campus Connection. Please visit Student Center > Holds or To Do List. If you pay the outstanding balance on your account, the Student Account Services hold will be removed automatically during overnight processing. If you have any questions regarding a Student Account Services hold, you should contact Student Account Services at 701-777-3911 or UND.studentaccounts@UND.edu
10. I am being billed the non-resident tuition rate, but think I should be billed the ND resident rate. What should I do?
Students are responsible for their residency status and should verify their status each semester. Residency for tuition purposes is governed by North Dakota State Board of Higher Education Policy 504 and North Dakota Century Code Section 15-10-19.1. More information on residency can be found under Residency Information on Student Account Services website at: UND.edu/finance-operations/student-account-services/residency.cfm
If you qualify for North Dakota resident tuition, you should submit a residency application to Student Account Services by the deadline. Applications received and approved after the deadline will be effective the next term.
11. I have a graduate assistantship tuition waiver. How is this credited to my account?
Graduate assistantships are processed through the Graduate School. If your assistantship tuition waiver is not appearing on your account, you should contact the Graduate School at 701-777-2948 or email gradschool@UND.edu
12. My company/government/other agency will pay all or part of my bill. What should I do?
If the agency gives you a letter authorizing the University to bill your tuition and fees directly to them, you should submit the paperwork to Student Account Services by the posted deadline shown on the Calendar. If the agency needs to see the grade you earned for the course before paying tuition, you must pay the original bill and have the agency reimburse you after grades are posted. If you have additional questions about 3rd Party Billings, you should contact Student Account Services at 701-777-3911 or UND.studentaccounts@UND.edu
13. My family member or another outside party handles my bills. How will they get the necessary information?
It is the student's responsibility to forward all account information to the family member or agency. The student is responsible for ensuring that all payments are received by the deadline. You will need to set them up as an authorized user to your Campus Connection account. Please visit Student Center > Pay Online Now > Authorized Users, for instructions to do so, or if you want the University to release financial information, you must have an electronic FERPA (Family Educational Rights and Privacy Act of 1974) form on file specifically to whom the information may be released. The electronic FERPA release form can be found under Forms - Student > Privacy Release Form (FERPA).
14. Do I have to pay the student fees?
All registered students are charged tuition, mandatory fees, applicable course fees, and applicable professional program fees. Unless you are receiving a specific waiver, you are expected to pay all tuition and fees by the due date. If you have questions concerning your tuition and fee charges, you should contact Student Account Services at 701-777-3911 or UND.studentaccounts@UND.edu
15. Where do I pay my housing first installment?
The Housing Office requires students to pay a first installment to reserve a resident hall assignment. Payments are made at Student Account Services or online via CampusConnection as a deposit to their Housing account. In Campus Connection please visit: Student Center > Pay Online Now > Click the "eDeposits" tab from the drop down box > Select Term > Select UND Housing 1st Installment. For more information concerning your Room and Board contracts, contact the Housing Office at: housing@UND.edu
*Current Students: You must make your 1st installment payment online if you are paying by credit card.
16. How do I set up an aviation flight account?
Aviation students are required to prepay their flight charges. The students deposit money on their account and it is reserved for aviation charges only. Students make their aviation prepayments at Student Account Services or online via Campus connection as a deposit to their Aviation account. Please visit Student Center > Pay Online Now > Click the "eDeposits" tab > Select UND Aviation Prepayment. If you have more questions concerning the aviation program, contact Aerospace Sciences at 701-777-2791 or aero.UND.edu/Home/Default.aspx
18. How do I change my home address on Campus Connection?
Address correction information can be found at this link: UND.edu/finance-operations/student-account-services/information.cfm Student Account Services utilizes the "Home" address for refunds, student correspondence, tax information, and the issuance of the UND Refund Choice Card. Please review your "Home" address for accuracy. Updating your address in Campus Connection does not update your address with Higher One. Likewise, updating your address with Higher One does not update your address in Campus Connection.
19. What is a U Card? Where do I make a deposit into my U Card account?
The U Card is your official University of North Dakota identification card. It allows you to access services at variety of locations throughout campus. The U Card can also be used as a pre-paid debit card. You deposit money into your account in advance and the balance decreases as you use it. You can make deposits into your U Card account at the U Card Office in the Memorial Union.
Student Center > Student Account Detail
ExcessPymt - look for current term (ex. 2010 Fall). Click "Account Details."
You can also sign up for text message notifications through your UND Refund Choice Card. Please log into your account at UNDRefundChoiceCard.com for more information.
21. How do I receive my excess aid/refund?
Please visit UND Refund Choice Card for more information on how to select your refund preference.
22. What is TouchNet?
TouchNet is the third party vendor with whom the North Dakota University System has contracted to provide for secure online payments and with whom UND additionally has contracted to process online credit card payments on student accounts.
23.Why are we using a third party vendor for processing credit card transactions?
UND has been absorbing the credit card processing fees charged by credit card companies. These fees have been increasing at an alarming rate. Although some colleges and universities have chosen to no longer accept credit or debit cards, we felt that with the high number of credit card payers we have, it would be a disservice to our University communities if we eliminated them altogether. The vendor, TouchNet, has the expertise in online payment systems to meet all security and privacy issues and meets the banking and credit card industry compliance requirements. Our contract with them ensures that the processes are compliant with the Family Educational Rights and Privacy Act (FERPA) and the Gramm-Leach-Bliley (GLB) Act.
24. Can I pay my tuition and fees with a credit card?
American Express, Discover Card and MasterCard can be used to pay student charges online. If you use a credit card to pay your bill, a 2.75% (min. $3) service charge will be charged by and payable to TouchNet. You will not be charged a fee if you pay online by e-Check. UND does not accept credit or debit card payments at Student Account Services teller windows.
26.Why is VISA not accepted?
VISA's credit card rules will not permit a company/vendor to a charge a percentage service charge. Also, to accept VISA cards, VISA would require the University to apply a service charge fee for e-Check transactions rather than e-Checks being a free service to the student or authorized user.
27.Are other colleges and universities making similar changes in processing credit card transactions?
Yes. The University of Minnesota, University of Wisconsin, and University of South Dakota have recently implemented online payment systems with service fees similar to what we are doing. Other Universities not accepting VISA include Indiana University, University of Illinois, Syracuse University, University of Nebraska and University of Texas. A number of colleges and universities are not accepting credit card payments at all, but UND searched for alternative options that would permit credit card payments.
28. What are the benefits or cost savings by contracting with TouchNet?
The benefits to you, the student will be: you will be able to make payments at your convenience, you will not have to stand in line to pay Campus Connection charges, you will not have to come to campus to make a payment and you will not have to fear a late payment charge due to a delay in surface mail.
Online: You can pay online through Campus Connection using e-Check, credit card or debit card (American Express, Discover, or MasterCard). If you use a credit card or debit card you will be charged a 2.75% (min. $3) service fee by TouchNet. You will not be charged a fee if you pay online by e-Check. To view your account balance or to pay online by eCheck or Credit Card, go to Campus connection and navigate to your account information by clicking the following: Student Center > Pay Online Now.
Online: Authorized users can pay online through Campus Connection using e-Check, credit card or debit card (American Express, Discover, or MasterCard). If you use a credit card or debit card you will be charged a 2.75% (min. $3) service fee by TouchNet. You will not be charged a fee if you pay online by e-Check.
By Mail: If you wish to pay by paper check, please include your student ID number on the bottom of the check to ensure the amount is posted to your account. Mail your payment to University of North Dakota, 264 Centennial Drive Stop 8373, Grand Forks, ND 58202-8373. We cannot accept or process credit and debit card information through the mail, by telephone or in Student Account Services. Credit cards are only accepted online via Campus Connection.
Checks drawn on Canadian banks are not accepted. Possible alternative options may include requesting that the funds be wire transferred to UND or request that the Canadian bank pay UND with a foreign draft drawn on a US bank.
Payment must be received at Student Account Services before the last day to make payment without a late fee penalty. Payments postmarked but not received in Student Account Services by the final due date will be considered past due and subject to a late fee penalty. Please allow sufficient mailing time. To ensure payments are received, we recommend paying online by electronic check (eCheck). Online payments post immediately to your Campus Connection account.
In Person: You can pay in person by cash or check at the UND Student Account Services, Twamley Hall 204, during normal business hours. We cannot accept credit or debit card payments at Student Account Services. Checks drawn on Canadian banks are not accepted. Possible alternative options may include requesting that the funds be wire transferred to UND or request that the Canadian bank pay UND with a foreign draft drawn on a US bank. A valid photo ID is required to make a payment in person.
30. Can I use any type of check as an e-Check?
Only checks drawn on a U.S. bank, savings and loan and credit union checking accounts will be accepted. If you wish to pay by paper check, please include your student ID number on the bottom of the check to insure the amount is posted to your account.
31. How can I pay my account online?
You can pay online from any computer that has internet access, for example from home, from your residence hall, from the campus library or student computer lab. The UND Student Account Services staff will not be able to process your online credit/debit card payment at our office in Twamley Hall; however, the SAS staff will direct you to a computer to use to process your payment securely online. For instructions on how to pay online, please see Payment Options.
32. I do not feel comfortable making payments online. How should I pay my bill?
Please call Student Account Services if you would like us to help you through the online payment process. Our staff will be happy to help you. Please see Payment Options for information on our other payment options if you do not want to make an online payment.
33. Can I pay my account by mail?
Yes, please visit Payment Options for information on how to properly mail your payment.
34. What if I forgot my FERPA Privacy Release Security Code?
Once you submit the electronic form an email is sent to your LIVE@edu email address with your completed FERPA form attached. This will allow you to access your security code at any time. You may also obtain your security code by presenting a valid student/government ID at Student Account Services in Twamley Hall, Room 204 or you can submit a new electronic Financial FERPA form at the link below. Codes will not be given via the telephone or email.
Here is the link to the FERPA form: apps.UND.edu/ferpa/
35. Why do I have a flight hold?
UND Student Account Services and UND Aerospace reserve the right to place flight holds on any aviation student who has a delinquent account hold. For an aviation student to resume flights the complete delinquent balance must be paid in full.
36. Whom do I contact if I have more questions?
If you have any questions, please contact Student Account Services at 701-777-3911 or email us at UND.studentaccounts@UND.edu