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ProctorU for Faculty
ProctorU is a live online proctoring service that allows students to take exams from anywhere using a webcam and internet connection. This service uses live proctors who monitor exams by observing the the student (via webcam) and his/her computer screen in real time. ProctorU proctors also authenticate the student's identity prior to beginning the exam.
Getting Started with ProctorU
Send Exam Information to ProctorU
New for Fall 2015:
- When adding exams for online courses to the UND Proctoring system, faculty will have the option to allow ProctorU.
- ProctorU will be sent a list of exam details daily and will post all ProctorU eligible exams to their system based on the information entered into the UND Proctoring system.
- If you have added your exam to the UND Proctoring system, then you do not need to send any additional information to ProctorU.
Please post a notice within your course if you do not wish to allow students to use ProctorU.
If you are not using the UND Proctoring system for your online exam, please use one of the following options to send your exam information to ProctorU:
- Save and complete the Assessment Directive Form
- Email completed Assessment Directive Form to email@example.com
- Request a ProctorU admin account by sending an email to firstname.lastname@example.org.
- Please use the subject ProctorU Admin Account and include the following information:
- Full Name and EMPLID
- Phone Number
- Email Address
- By requesting a ProctorU admin account, you are agreeing to the ProctorU Terms of Service.
- Please use the subject ProctorU Admin Account and include the following information:
- You will receive an email notification once your ProctorU account has been created.
- Log in at https://go.proctoru.comto submit exam details and view a summary of exam history for your students.
Provide ProctorU Instructions to Students
Best Practices for Electronic Proctoring
- Online proctoring - a method of proctoring in which the proctor is at a remote location and is able to view the student (via web cam) and student's computer simultaneously throughout the exam.
- ProctorU – an online proctoring service that allows students to conveniently and securely complete exams using a "live" remote proctor. Technology including a web cam, microphone, computer, and Internet connection allows a "live" proctor to monitor the student's video, audio, and computer desktop throughout the examination. Additional information can be found at: www.proctoru.com
- Distance learning course - academic course where the student accesses information and communicates with the instructor asynchronously or synchronously using online or web-based technology.
- Hybrid course – academic course which combines distance learning students and face-to-face students in the same course, often with synchronous interaction between distance and face-to-face students and the instructor using online or web-based technology.
- Traditional On-Campus course – academic course where students and instructor meet synchronously in a physical location for regularly scheduled class times.
- Paper-based exams – exams that require the student to complete a printed copy of the exam from Blackboard – the primary learning management system used at the University of North Dakota.
- Physical proctor – a proctor that is located in the same physical location as the student taking the exam.
- Online proctoring database – a system developed for online and distance courses that allows students to designate physical proctors and have the exam password and information sent automatically to confirmed proctors.
- Tegrity Remote Proctoring – part of the Tegrity Lecture Capture system which records the student's video and computer desktop throughout the examination. A "live" proctor is not present and the instructor is responsible for reviewing recordings to ensure integrity of exams. Additional information is available at: http://www.tegrity.com/products/remote-proctoring
When to Use Online Proctoring
- Electronic proctoring is meant to be used primarily for online/distance/hybrid courses to meet student assessment needs.
- Non-term (Enroll anytime) and non-credit courses are not using ProctorU at this time.
- Traditional On-Campus Courses
- Faculty should not use ProctorU as a substitute for proctoring regularly scheduled on-campus course exams in view of the additional cost to students. ProctorU could be used for traditional on-campus courses for make-up exams or other special circumstances.
- Students must be informed prior to registration through Campus Connection of the additional costs that may be incurred due to proctoring.
- Online proctoring of paper-based exams poses special challenges and risks. Alternative methods of proctoring may be best suited for paper-based exams. Please contact CILT for guidance.
Alternative Proctoring Options
- Instructors may wish to continue to allow students to designate an approved physical proctor. This option may be preferred for paper-based exams. Instructors may use the online proctoring database alone or with ProctorU.
- Tegrity Remote Proctoring is an option for lower stakes exams. There is no direct cost to students for use of this service. It does not involve a "live" proctor. This system allows video recording of the students' webcams and computer screen to be stored for later review by the instructor. It is the responsibility of the instructor to review exam recordings.
Recommendations for Instructors
- When creating exams, faculty may wish to consider the length and number of exams that require a proctor. Students who use Proctor U are charged based on the length of time for each exam. Click here to view ProctorU examination fees. Alternative methods of assessment may be used. Please contact CILT for assistance.
- Provide exam details (not including exam content), including length of time needed to complete the exam and special accommodations (if any), to ProctorU as far in advance of the exam period as possible (ProctorU recommends 3 weeks in advance). Students will not be able to schedule a time slot for exams through ProctorU until the exam information is made available.
- All exam details (not including exam content) should be provided to ProctorU at least 5 days in advance of the exam start date. Students incur an extra fee to schedule exams with fewer than 72 hours advance notice.
- A link to the ProctorU for Students web page should be provided in the course Blackboard site under the exams menu item. For courses that do not use Blackboard, the link may be provided in an alternative location.
- Make it clear to students when the exam will be available and how much time it will take. As with any proctoring situation instructors will have a choice to make the exam available within a time window or during a specific time slot.
- Check to make sure your exam settings are set correctly in Blackboard (if applicable). Consider removing the Force Complete setting on the exam to allow proctors to let the student back into the exam using the exam password in the event of a network or computer failure.
- Accommodations are available for students with disabilities. ProctorU does not charge for additional time needed to complete exams. Please work with Disability Services for Students and communicate with ProctorU to make arrangements.
Recommendations for Students
- Check the course Blackboard site or contact the course instructor to find out if ProctorU is an option for proctored exams.
- If using ProctorU, sign up for an exam time slot as soon as possible to ensure that the desired time is available (at least 3 days in advance). Additional charges will be incurred for scheduling to take an exam less than 72 hours in advance.
- Exam information, including length of exam and special accommodations (if any), should be included in the course Blackboard site and/or the course syllabus. Verify this information before scheduling a time with ProctorU.
- A webcam and microphone will be required for using ProctorU. Install and test webcam and microphone functionality prior to taking the exam.
- As with all online exams, do not use a wireless Internet connection.
- Have a government issued ID card available to hold up to the webcam so that ProctorU can verify identity.
- To edit settings for exams already sent to ProctorU, instructors do not need to fill out another Assessment Directive Form. Simply email email@example.com with changes to ProctorU's Assessment Services Team.
- ProctorU is open 24 hours a day, 7 days a week with the following exceptions: closed on Thanksgiving Day, December 24th-26th, and January 1st.
- ProctorU will handle any technical issues that arise with webcams, microphones, etc. UND Tech Support will handle any other issues that arise with the exams in Blackboard. When exam issues occur, ProctorU will typically contact the instructor of the course first, and then reach out to UND Tech Support.