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ProctorU for Students
ProctorU is a live online proctoring service available 24/7 that allows students to take exams from anywhere using a webcam and Internet connection. This service uses live proctors who monitor exams by observing the the student (via webcam) and his/her computer screen in real time.
Check your Blackboard course site or contact the instructor to find out if ProctorU is an option for the course. ProctorU is not currently available for non-term based courses or for exams that need to be printed.
Getting Started with ProctorU
Create a ProctorU Account
Go to the ProctorU Portal for UND
Click Sign Up at the top of the page
Enter your information and add a photo
Designate ProctorU on the Proctor Designation Form
Fill out the proctor designation form found within your Blackboard course. The following may be entered for contact information:
- First Name: UND
- Last Name: ProctorU
- Email address: email@example.com
- Address: Online
- City, State Zip: Grand Forks, ND 58202
- Phone: 855-772-8678
- Occupation: Testing Center Staff
Log In and Schedule Your Exam
Click Log in at the top of the ProctorU Portal for UND
Use the UserID and Password that you entered when creating your account
Click New Exam and search for your course/exam
Select a date (dates in blue are available) and time (converted to the time zone specified when creating your account) for your exam. Add any comments, then click Add Reservation.
Note the examination fee and any additional fees. Click OK to add the exam to your Shopping Cart.
Pay for Your Exam
While logged into the ProctorU Portal for UND, click the Shopping Cart icon near the top of the screen.
Review your exam information and click Checkout to proceed with payment. Click Remove if you do not wish to proceed.
Verify contact information, enter credit card information and click Submit Payment.
Take Your Exam
Once the exam has been scheduled and paid for, you will see a countdown timer appear on your ProctorU Portal page. When it is time to begin your exam, the button will become active and you will click to start the examination process.
- Read the Following Guide for Exam Process Details
What is Online Proctoring?
Online proctoring is a method of proctoring in which the proctor is at a remote location and is able to view the student (via web cam) and student's computer simultaneously throughout the exam.
ProctorU is an online proctoring service which allows students to conveniently and securely complete exams using a "live" remote proctor. Technology including a web cam, microphone, computer, and Internet connection allows a "live" proctor to monitor the student's video, audio, and computer desktop throughout the examination. Additional information can be found at: www.proctoru.com
What if I do not See My Course/Exam Listed?
Check the Blackboard course site or contact the instructor to find out if ProctorU is an option for the course.
Note: Electronic proctoring is meant to be used primarily for online/distance/hybrid courses. Non-term (Enroll anytime) and non-credit courses are not using ProctorU at this time. ProctorU may not be available for paper-based exams.
How Far in Advance Should I Schedule My Exam?
If your instructor has approved use of ProctorU, sign up for an exam time slot as soon as possible to ensure that the desired time is available. There are additional charges for scheduling to take an exam with less than 72 hours advance notice.
ProctorU is closed Thanksgiving Day, December 24th - 26th, and January 1st.
How Do I Cancel an Exam That I Have Scheduled?
Exams may be cancelled or rescheduled on ProctorU's website.
If your exam is scheduled to begin in less than 6 hours, you must call ProctorU (855-772-8678) in order to cancel. You will not be able to cancel the exam through ProctorU's webpage.
If you have scheduled a Take-it-Now exam, you must call ProctorU (855-772-8678) in order to cancel. You will not be able to cancel the exam through ProctorU's webpage.
How Much Does ProctorU Cost?
Students who use ProctorU are charged based on the length of time for each exam. Click here to view ProctorU examination fees.
Where Can I Find Exam Information?
Exam information, including length of exam and special accommodations (if any), should be included in the course Blackboard site and/or the course syllabus. Verify this information before scheduling a time with ProctorU.
What are the Technology Requirements for ProctorU?
A webcam and microphone will be required for using ProctorU. Install and test webcam and microphone functionality prior to taking the exam.
As with all online exams, do not use a wireless Internet connection.
ProctorU does not support tablets or smartphones at this time.
What Identification is Needed for ProctorU?
Have a government issued photo ID card available to hold up to the webcam so that ProctorU can verify identity.
You will also be required to answer Challenge Questions to confirm your identity. The information for these questions comes from a US consumers database of public records. For additional information regarding this, please refer to: http://proctoru.com/faq.php
What Accommodations are Available for Students with Disabilities?
Accommodations are available for students with disabilities. ProctorU does not charge for additional time needed to complete exams. Please work with Disability Services for Students and your course instructor to make arrangements.
What happens if I have technical problems?
ProctorU will handle any technical issues that arise with webcams, microphones, etc. UND Tech Support will handle any other issues that arise with the exams in Blackboard. When exam issues occur, ProctorU will typically contact the instructor of the course first, and then reach out to UND Tech Support.