Children & Family Services Training Center

ND Quality Assurance

October 2021- March 2022 QA Case Review

The Quality Assurance Unit of the Children and Family Services Division will be conducting another round of QA Case File Reviews during October 2021 - March 2022. During this review event, a minimum of 32 cases (20 Foster Care and 12 In-Home Services) will be reviewed. This page contains information for agencies having a case reviewed to learn how to prepare for the case review and what to expect when the case is actually reviewed. These QA Case File Reviews are conducted to support the state’s ongoing quality improvement efforts and to support the state’s PIP Measurement Plan pursuant to the Federal Child and Family Services Review.

QA Case Review Case Sampling Outreach

The case sampling outreach begins September 20th! Please review the Statewide Orientation Message to the Field (PDF) posted below for further details.

Statewide Orientation Message to the Field October 2021- March 2022

Agency/QA Rep Assignment for October 2021- March 2022 Review

QA Case Review Agency Introduction Video

Leanne Miller, QA Manager, provides a recorded overview of what to expect during these case reviews. In this video, she will go over highlights of the case review instrument, the forms needed to accompany the case file, information on how the case file should be made available to the review team, and questions workers having their case reviewed might expect during their case review. Information is also shared about the Preliminary Results Meeting (PRM), the new Case Record Review (CRR) process and *NEW* Stakeholder surveys that will be occurring for foster care cases. QA Unit contact information is included at the end of the presentation. You may skip through sections of the video or replay portion of the video as your needs dictate. (Recorded 03.10.21)

NOTE: The dates in this video reflect the last case review, however, the content of the video remains current. Please see the Agency/QA Rep Assignment handout for current contact information.