FAQs

We know questions may come up when you are applying your benefits to your education. We're here to help.

Common questions are listed below, or feel free to reach out directly to us and ask!

Open All

Educational Benefits

How do I use my education benefits at UND?

View the New Student Veteran Checklist to learn how to use your education benefits at UND.

Am I eligible for in-state tuition? How do I apply?

Students that did not indicate military on the UND application, may still be eligible for the in-state tuition rate. Complete the North Dakota Residency Tuition Application and submit the required supporting documents. The rate will be applied each semester after the last day to add.

How do I apply for tuition assistance through the military?

Apply online for tuition assistance through the military.

How do I get a copy of my Certificate of Eligibility?

Students can request an updated Certificate of Eligibility by logging onto the VONAPP (Veterans Online Application) account or by calling the VA at 888-442-4551.

The Certificate of Eligibility indicates the months and days of remaining benefits that you have available. The VA sends these certificates to you automatically, for each semester that you are enrolled.

Does the GI Bill pay for flight fees?

Visit fly.UND.edu and select "Cost" for the School of Aerospace Sciences Program Costs and Individual Flight Costs.

How do I contact the VA?

The phone number for the VA Regional Office is 888.442.4551.

How do I change my Direct Deposit information or address?

Students can update their information by contacting the VA Regional Office at 888.442.4551.

You can also go onto the GI Bill website and request that your personal information be changed through the "Ask a Question" link; located on the right side of the screen.

How do I verify my enrollment?

Chapter 1606, 30, 33 and STEM recipients must verify their enrollment at the end of each month by calling 877.823.2378.

Chapter 31 and 35 students do not need to verify their enrollment.

What is the status of my GI Bill benefits?

When students have completed UND's Certification Application and received the confirmation email, the semester certification will be processed. Once UND certifies those courses, it may take six-eight weeks for the VA to make a payment.

Why haven't my tuition and fees been paid? Will I get a late fee?

The payment for tuition and fees can be delayed for a number of reasons.

Students that are using VA funding will have a hold on their account and will receive messages but will not be charged a late fee. UND will wait for the VA to pay the general tuition and fees for students that are using that funding source.

What if I drop a class?

Students must notify Veteran & Military Services when any changes are made to their schedule. This is done through the Submit Schedule Changes form.

Any schedule changes MAY impact your VA payment. Schedule changes typically cause a debt with the VA and/or UND.

How do I withdraw from all of my class(es) at UND since I am using my GI Bill?

Complete the Cancellation/Withdrawal form with the Registrar's Office. Students also need to contact Veteran & Military Services so the VA funding can be adjusted.

How do I take a collaborative course(s)? How do I take a course(s) at another school to count towards my UND degree?

Students can take courses at another school and have them transferred to UND. One option is through collaborative courses. These type of courses are available through North Dakota schools and are billed through UND. More information can be found through the Registrar's Office.

A second option is by enrolling at another school and transferring those courses to UND. Students should consult with their Academic Advisor to ensure that the course transfers towards their degree program.

All students using GI Bill to pay for courses at another school will need to use a Parent School Letter and can find instructions on how to do so under Forms & Checklists.

Deployed Military

What do I need to do first?

As a student called to active military duty, the first step is to contact Veteran & Military Services and send them a copy of the military orders.

What are my options if I'm called or ordered to active service while enrolled in classes at UND?

If a student is not on active military service at the beginning of an academic term and are called or ordered to active military service for 14 consecutive days or longer during the term, students have several options regarding your classes at UND.

One option is to withdraw from any or all classes. This can be done prior to and after the deadline for withdrawals Students not on active duty are entitled to a full refund of tuition and mandatory fees. Subject to applicable laws or regulations governing federal or state financial aid programs and allocation or refund as required under those programs.
- In that case, students will not receive credit or a grade for classes they have withdrawn from. If a student is in good standing at the time of withdrawal, they have the right to be re-admitted and re-enroll, without penalty or re-determination of admission eligibility, within one year following release from active military service.
A second option is to request an incomplete under UND's incomplete policy.
A students third option is to continue and complete the course for full credit if, in the opinion of the faculty member teaching the class, you have completed sufficient work and demonstrated sufficient progress toward meeting course requirements to justify the award of credit and grade.

This last option is generally not allowed for science labs, internships and other classes for which attendance or in-person participation is an essential part, but at the discretion of the faculty member, this option may be made available for those classes.

Students that withdraw from all courses are eligible for readmission and will not be penalized for their withdrawal. Students that choose this option should follow the Readmission guidelines through the Registrar's Office.

What if I am activated well into the semester? Will I still have to withdraw and essentially lose the entire semester?

We recommend students meet with each instructor to discuss your options:

taking a grade for the course based on your work to that point, if the instructor feels you have completed enough of the course to grant a grade at that time
taking an incomplete and finishing the coursework upon your return
withdrawing from the course(s)

What if I do not officially withdraw from the University?

Students who do not officially withdraw from the University do not receive refunds of tuition/fees and will receive grades of "F" in all courses.

How do I go about officially withdrawing from the University?

To begin the withdrawal process, please contact Veteran & Military Services. Students also must complete the Withdrawal form online for the Registrar's Office.

If a student wants to drop some (but not all) courses, a student can do so online via Campus Connection, but must send a copy of the military orders to the Registrar's Office and Veteran & Military Services to ensure an accurate refund for tuition and fees, depending on enrollment status once adjusted.

What is the status of my financial aid?

Financial aid varies with every student. To get individual help with financial aid, students should contact One-Stop Student Services. Here are some things to keep in mind upon activation.

Any tuition or housing refund will first go to pay back financial aid you may have received. You will then receive any remaining monies.
Possible additional repayment of financial aid will be determined based on the day in which you withdraw.
Classes withdrawn from will not be counted toward satisfactory progress calculations for financial aid purposes.
If you took out loans from lending institutions, you will need to fill out a deferment form, which will release you from the requirement to begin repaying this type loan within six months of withdrawing from school. You or a close family member should contact your lender to initiate this paperwork.
All students are encouraged to complete the Free Application for Student Aid (FAFSA). FAFSA determines your eligibility for low/no interest student loans as well as state/federal grants. Make sure to report any veteran/military benefits you will be receiving. Financial aid is initially based on your previous year's earnings. If this does not accurately reflect your income at the time you will be taking classes, make sure to complete a financial aid appeal through One-Stop Student Services to have your award reassessed.

How will I get my credit balance?

Students can see their account balance on Campus Connection. Any refund will be sent via the pride card and bank account that was selected for direct deposit.

How can I get my FAFSA in for the current school year and still meet the Financial Aid Office deadlines?

Financial Aid is willing to extend deadlines for financial aid applications for students in this situation; however, once the money is allotted, there may be no funds available. We recommend students set up a power of attorney so someone else can fill out the packet and submit it for you no later than March 15.

Do I get a refund for my student housing?

Refunds for student housing will be prorated, so students will only be charged for the actual number of days they are in housing. If a student will be returning to the residence halls or apartments, they may request to retain their priority for future assignment upon departing from housing.

The process is different depending on what type of on-campus housing a student is living in.

Family and Single Student Apartment Housing

Your family may stay in their current housing through the end of the academic year.
Extensions will be determined on a case-by-case basis.
If you and your family will be leaving family housing, you must schedule a check-out appointment with the Housing & Residence Life Office (701.777.4251).
For student residents wishing to retain their priority, we will keep their deposit on file. For those not returning to apartment housing, their deposits will be refunded. Please contact the Housing & Residence Life Office in order to complete this process.

Residence Halls

If time permits, please schedule an appointment with the Associate Director of Housing (701.777.4251) to rescind your contract.
Prior to leaving, you must check out of your residence hall room with a hall staff member.
Students with refrigerator or linen contracts will have those amounts pro-rated for the actual number of days used. Refrigerators are to be returned to Complex Service Centers. Lofts may be returned to Collegiate Services (contact 701.777.1542). Students will receive a pro-rated refund from Collegiate Services.

What are some other refunds that I'm entitled to?

Admissions fee: This $35.00 fee is non-refundable; however, you will not be required to pay it again upon your return.

Books: 100% refund

Parking: You may receive a pro-rated refund for parking fees and other optional fees.

How can I register for classes if I'm not here during pre-registration?

All students are able to register online through Campus Connection. If you're unable to register or just having problems trying to register early, contact your Academic Advisor or Department.

What about my VA Benefits?

Veteran & Military Services will submit a VA form 22-1999b, Change of Student Status, effective the date of your withdrawal or last date of school attendance. The VA will then stop your benefits effective that date.

Please email a copy of your current orders to Veteran & Military Services. A copy of the military orders will be sent to the VA to verify activation.

What about my employment on campus?

The University will make every effort to see that you are returned to a comparable, if not the same position, if you're a student employee. If you're in a permanent position, whether full or part-time, you can come back to the same job if it is open or a comparable position.