Maintenance Requests
Request maintenance for your residence hall room.
There are two ways to request maintenance that depend on the urgency of the issue. If you are unsure if your request is urgent or if it is routine maintenance, please contact your hall/building staff (RA, RM, CA, RD) and they will be able to help assess the situation.
Online work order submissions are for routine service requests only. If your maintenance request is urgent or needs immediate attention, do not complete the work order form and either call the Housing & Residence Life Office during business hours, or contact your after-hours hall staff by clicking the button below.
A good rule of thumb is to remember that any maintenance issue that could potentially cause injury, serious property damage, or is a threat to health and safety is considered urgent or an emergency. Some examples of these maintenance concerns include:
- Broken water lines or frozen pipes
- Flooding
- Broken door or lock you cannot secure
- Sewer back-up and flooding
- Broken window glass
- Clogged or overflowing toilet
- No heat in winter (temperatures freezing)
- No air conditioning in extreme heat (90 degrees or above)
- Electrical issues
- Water emergencies
- Leaking roof
- Extended power outage
If there is a routine maintenance request, residents can request assistance through Housing Self Service. These requests are only monitored during normal business hours. When an issue does not pose an immediate threat to health, safety, or property, it is not urgent or an emergency.
- Login to Housing Self Service.
- Look for the "Maintenance Request" link on the main page
- You will be redirected to QFM work order site.
- Select "Guest Login"
- Select your Building Tile
- Select Tile for type of work order (hover cursor over tile for additional info)
- Click on additional tiles until you are prompted for work order information.
- Select your floor and room number (REQUIRED).
- Enter a description of the issue (REQUIRED). Be as detailed as you can. Click "Next."
- You will be prompted to enter your name and contact information.
- Click "Submit Request" when finished.
- You will have the option to submit a picture attachment. When done, select "Finish."
Once your work order event has been submitted, you will receive an email verification with a QFM event number. You will receive additional emails as the work order is completed. If you have questions regarding your work order, please contact the Wilkerson Service Desk at 701.777.2779 and have your event number on hand for reference.
The items below should be reported as a maintenance request during normal business hours:
- Broken furniture
- Broken electrical outlet
- Provided appliance malfunction
- No hot water
- No air conditioning (if the outside temperature is below 90 degrees)
- No heat (if the outside temperature is above 50 degrees)
Wireless network access is provided by UND Housing & Residence Life via Apogee ResNet.
Students will be able to contact Apogee for technical support via 24/7 live chat, email, and phone. Live chat can be accessed in your Apogee portal, via email at support@apogee.us or phone at 866.526.9251.
For any issues concerning laundry facilities or vending machines, contact the Housing & Residence Life office during regular business hours.
Contact your RA or staff on duty for after hours assistance.